Since yesterday (19/2) afteenoon, maxis fibre in my home suddenly down. After restart and reset the modem and router still the same so i need to call maxis for help. As usual they say need to wait for few days until they can arrange people to fix the problem. I have no choice but to wait, and i think should be ok to wait as they said will be 1 or 2 days. But today on 6pm they message to me say that is arrange a appointment on 26/2, which is too late for me...

So now i try to search for solution to see is that i can do, based on research i done there is some similar case but with no real solution so i decide to ask for help to see if anyone can help me. As what i know this issue may be modem problem as the led light for Auth and Link is gone, when i call maxis the technician point out this issue and say will have people come to investigate. But as mention above it is next week and i cant wait that long as my family nembers all need internet daily. If it is modem issue, can i buy another modem myself which is faster than waiting the technician to come? Actually in the morning i go to tm and ask the same thing but they say meed to refer to maxis, which is expected. Also i see from other site said that you need to buy from tm only because even u are using maxis fibre. If this is true, why i need to wait for someone to come if i can buy and replace myself?

If your LED for auth and Link is gone thats mean your fiber cable got broken(either internal or outside)..that is means TM guy have to fix this issue. If the fix the cable, then you do not have any issue. U cant find this modem eventhough in Ali Express. That is why the modem warranty is unlimited. while router is only 1 year

Thanks for your info. Hope they can come earlier.
Wish you has a nice day.

I have facing this problem before..the LED Auth and Link is blinking.. the external fiber cable was broken.. I wait about one working day for TM technician come over to change it.. after change, everything is smooth and done. Now I'm using Maxis One Prime, even the fiber is down.. I still can use 4G as backup..