hi guys,

need some help.
somehow when i connect my android with USB cable to my PC, my PC is not able to detect the phone.. therefore unable to access the content of the phone.

i have googled but dont think i have found any useful info.

i understand a lot of the method is asking u to go into the setting, to "USB computer connect", the tick the "Media Device (MTP)" (which i already did that.)
But i think my problem the pc is totally unable to detect the phone. There is no sound / prompting messages on both phone and PC when the USB cable is connected to both phone and PC.
Not sure it is the problem with the phone.
The thing is, quite some time ago it can be accessed thru PC without any problem. But don't know since when it couldn't work anymore.

could it be as simple as i have to use the correct cable as mentioned in the following:
https://www.youtube.com/watch?v=oqngCL9qvdA

some of the youtube / link that i have referred:
appreciate if any sifu here can help.
thanks.

how to backup android phone?

What phone? Does the phone website have application for its phones? I believe the problem is the driver for the phone is needed, which sometimes did not work with generic one in Windows

what do u need to back up specifically?
i am thinking to do a factory reset.. thats why need to backup my data using UBS and PC.

Asus Zenfone 2.
The thing is.. it used to be able to connect using PC like USB.
Not sure what is the reason it just dont work anymore.

When you plug the phone, did the phone shows charging status? IF it is not, it maybe phone hardware problem if not the cable or USB port.

the charging can work.
i remember when it used to be able to connect to PC, usually there message pop out on the phone.. and u can choose to tap on the "USB storage option" then all the phone's content can be accessed from the PC.

But now.. totally nothing.

No idea..

Have you tried removing all the USB drivers from the PC and let the PC reinstall again automatically?

didnt try to uninstall and install.
but all the USB driver are up to date.
Currently i dont have the original cable with me.

Hi there, try to enable usb debugging by accessing the Developer Option from clicking on Build Number for a numerous of time from the About phone section.

Secondly, reinstall the driver for the USB and try again.

[quote=heyamazingpeople,Feb 20 2018, 02:37 PM]
what do u need to back up specifically?
i am thinking to do a factory reset.. thats why need to backup my data using UBS and PC.

just some files and photo, messenger dont need to back up. factory reset best solution i think that too cause my phone getting slow

Perhaps just something disconnected in registry.

Default usb type is set to charging. U need to change it under storage to media.

[quote=Autocountstick,Feb 20 2018, 04:50 PM]
[quote=heyamazingpeople,Feb 20 2018, 02:37 PM]
what do u need to back up specifically?
i am thinking to do a factory reset.. thats why need to backup my data using UBS and PC.

just some files and photo, messenger dont need to back up. factory reset best solution i think that too cause my phone getting slow

[/quote]

what is your question again?
are u facing the same issue as me?

i did that to my old samsung phone.
Use a USB cable to copy all the files to the PC and then did a factory reset.
The phone is good to use again
Just make sure u know how to back up some contacts, setting (if u need to), photos, etc.
or whatsapp chat history. Then u can load them to ur new "factory reset-ed phone"

are you using the original cable? or you have used another cable? There two type of cables a charging cable and a charging & data cable

What operating system are u using on the pc?

omg.. turn out really the cable make the difference.
Apparently if u use a "charging only" cable.. nothing will happen if you plug ur phone with that cable to your pc. (PC will not detect any external device been plug-ed in.)
Borrowed a "original" cable with "PC transfer compatible" from friends.. then problem solved.

Didnt notice when i swap the cable..

let me know if i should close this topic when the problem is solved.

Glad i could help. Sometimes it can be the driver too if windows fail to install the phone driver it will fail too.