Is it just me but I find it difficult to cancel a UOB credit card?

Basically I was an existing user of the ONE platinum card, but I found out that I was unable to hit the spending requirements for getting their cashback so I applied for their ONE classic..
After getting the ONE classic, called their customer service to cancel the ONE platinum but I was told that I can only cancel their card after their card cancellation team calls me wtf (I could easily cancel my Citibank credit cards last time via a single phone call)

Maybe their retention team is just aggressive as hell (but I’m still using their ONE classic card tho🤔)

Update: seems like the card might be cancelled already as I can no longer see it on my UOB app🤔

This post has been edited by yellowpika: Mar 20 2025, 02:06 PM

Of course I’m not going to “accept” whatever they offer cuz I’m just downgrading from ONE Platinum to ONE Classic..

Sigh, not applying for a UOB card next time

Btw, what if they don’t call me back, would the card be automatically cancelled?🤔

This post has been edited by yellowpika: Mar 20 2025, 02:56 PM

I applied for it a few days before they announced the cancellation lol

Probably not as they’ve discontinued the ONE Platinum and ONE Classic already (as per what some forummers here have shared)

Don't get your question, nothing has changed except for them discontinuing the UOB One Classic

I'm just sharing my experience of cancelling my UOB One Platinum (cancelling it cuz I can't hit RM1.5k spend per month)