was about to ask
same for me
tried both app and web portal
thought it was just my poor connection but doesn't seem like it

also did ex-citi get their replacement cards yet?
i thought that i'll be getting mine later because my expiry is in may, so they probably can't be bothered to send a replacement and will only send a new card with the new validity
but i keep getting sms asking me to activate new card but i didn't receive anything lol, not even a notification of them saying they'll be sending out a new card
will try to sort this out when app is back on

Have anyone encountered something similar?

I previously charged all my petrol spending onto my UOB One card, which only gets like up to RM10 CB. My usual is around RM300 ish, so it's pretty easy to hit the minimum retail spend of RM500.

Last month, I moved a portion of my petrol spending away from my UOB One and only did RM 120 ish, so I'm a little short to hit retail spend, but still managed to fulfil it by topping up the difference to Boost.

On my statement date, the CB wasn't given, so I waited for statement only to find that they gave me CB as if I didn't hit minimum retail spend despite saying that I did.

Thought they got their shit together after the Citi migration. Gonna give them a call about this later but if anyone had similar experience can share their outcome, that would be great.





This post has been edited by x3Kai: Jun 12 2024, 10:33 AM

If it says in the statement that it is retail spend, I don't see why not?

This post has been edited by x3Kai: Jun 12 2024, 10:58 AM

i was quite lucky as this was the 2nd time for me, the other time was when almost everyone didn't get their cb that month. i only maintaining this and prvimiles, so no confusion i guess. to which email tho? is it better than calling them? my call to them ytd was about 20 mins because they had to check this and that.

oh nice, u got both visa and master? tough luck i didn't manage to apply for one before my citi card got converted over. weirdly mine's visa ever since citibank. so the cb is not shared between those 2 cards right? guess bias against citi card holders hahaha

nope, last txn posted on 9th, statement on 10th, so the retail txn amount is correct, just that the cb calculation was wrong

i managed to call them ytd, the cs was arguing that my last txn top up to boost is no eligible for cb. but i told him my issue is not that, but is because my txn are now not enjoying the 10% cb even when my retail txn is above 500 as recorded in their own statement. nothing he can do there other than escalate this for recalculation. fingers crossed that things would be resolved.

same for me as well... oh well unlucky for the both of us.
guess i'll be looking for a new card to charge my other miscellaneous spending.

Asked for an annual fee waiver for my UOB ONE card but was told only could waive half, unless do Balance Transfer...

Thinking of cancelling

any credit card apparently