Is it just me but I find it difficult to cancel a UOB credit card?

Basically I was an existing user of the ONE platinum card, but I found out that I was unable to hit the spending requirements for getting their cashback so I applied for their ONE classic..
After getting the ONE classic, called their customer service to cancel the ONE platinum but I was told that I can only cancel their card after their card cancellation team calls me wtf (I could easily cancel my Citibank credit cards last time via a single phone call)

Maybe their retention team is just aggressive as hell (but I’m still using their ONE classic card tho🤔)

Update: seems like the card might be cancelled already as I can no longer see it on my UOB app🤔

my son just got his new UOB One card

What has changed?

i remember Cashback is a good 10% with min spend RM1500 per statement cycle

Grocery RM150 get RM15 Cash back
Dine RM150
Grab RM150
Petrol RM150

total CB RM60

It's still there, but the reward structure is very different from the one offered to the citibank conversions.

mine called to waive annual fee.

credited same day with email notification.

first, i did the ivr.

then i called and talked to human agent to get AF waiver (and SST rebate, which not offering anymore, no harm asking)

Colleague & I did the AF waiver via automated IVR on the same day but he received SMS informing of his successful request yesterday while I got nothing.

Called & spoken to the CS a few minutes ago & was passed to the retention team, only to be informed that they're only offering me 50% waiver. I inquired the reason & was told I need to meet the RM15K spend. I countered that this new requirement will only take effect next year & it's not applicable this time around.

They then told me they'll attempt to resubmit my request for full waiver again & let me know by tomorrow morning.

SMH.

ohh mcm my case. got only 50% only for AF waiver. They said by company something2. I just okay accept.

Few days ago request cancellation for one card ( since i gonna cancel anyway). and tup2 card already gone for good. still holding another card so maybe they didnt bother to retain

What card is that?

may I know how u submit the waiver request?

thru UOB website? https://www.uob.com.my/default/contact-us.page

or called CS directly?

thanks

Any has both uob one and uob platinum. Is it we can get both cashback from these 2 cards?

But the 15k spending criteria only starts Jan2026.

So u got the AF waiver?