Yup seems like Citi cash back card will be converted to this card eventually.

With the new T&C, no more differentiation between weekday and weekend spend?

Where the condition for annual fee waiver?

PS: Might be a good candidate in replacement for HLB Wise

This post has been edited by jutamind: Jul 9 2022, 12:24 PM

Annual fee waivable? What's the condition?

Any recent promotion for UOB One new card application?

I mean promo for UOB card new application

Tried to apply for UOB One card using this link: https://forms.uob.com.my/personal/cards/credit/apply-v3.html but can't seem to sepcify to apply for UOB One Classic or Platinum. How do I inform UOB that I want to apply for Classic card only?

Thanks for the clarification

UOB card need to pickup from branch? A staff that called me previously for application verification told me that first time applicant need to pickup from branch and thumb print

First time UOB customer?

I got a call to pickup from a branch

Entertainment category covering what merchants?

Is Citibank apps can no longer login? Didn't received any email (as far as I remember) on switching to UOB apps. Also, I didn't received the new UOB card to replace my existing Citi Cashback card

Same with me, already 2 weeks and still no response.

Also reported missing Cashback in the same call but was told will only credit in next statement. Should have ask UOB to pay interest for the delayed payment of Cashback similarly like the bank charged the customer for late payment

I've been asking UOB for SST waiver/rebate for SST 3 weeks back and until now still no news/not approved yet despite calling them few times

Anyone has problem getting SST waiver recently?

Called again and customer service mentioned that SST waiver request approved on Oct 17 but until now, it's not reflected online.

This UOB really not very efficient.

any UOB card holder (non ex-Citi) with missing Sep cashback for UOB One card that still dont get the cashback credit until now? Been calling them numerous times since Oct and everytime being asked to wait for month end statement. Anyway other way to escalate this?

Thanks for providing the link. I've emailed Head of Department, CEA and BNM as well. Let's see whether i get response from anyone of them.

First time customer with UOB and they really sucks big time compared to Public/Citi.

just got the reply from BNM asking me to escalate to UOB CEA first. If it's still not settled with CEA, then i can follow up with BNM. So now the ball is on CEA to respond, hopefully in the coming days.

UOB CEA reached out to me last Fri via email promising to resolve the missing Sep cashback issue within 3-5 business days and wah lah, today i got back RM45 missing minus whatever cashback amount credited in Sep statement.

So for those complaining to call center and the issue still not yet resolved, better to email UOB CEA directly.

For end Mar statement, anyone missing Cashback for UOB One Visa card? I don't see any Cashback on Mar 29 statement despite spending more than 500

I hope this is not another round of missing cashback again

Try to email UOB Customer Experience (CEA) ceaccm@uob.com.my detailing the calls and case number that you've made for the last few months. I was having the same Cashback issue last year and issue not resolved for 2-3 months until I emailed CEA


Since the last Cashback issue, the issue didn't happened again until this Mar 29 statement. Have called customer service to log a case. Let's see whether they will resolve them in 1-2 weeks

Closing balance is 525.12. Also manually summed up the amount to the same balance.

First posted transaction is 9 Mar, last posted transaction is 25 Mar and statement is on Mar 29.

Even if I don't get the full 40 Cashback, it shouldn't be 0 amount for Mar