try uob app

very obvious la, it's a 2 different system/application and the migration doesnt move all your citibank custom settings.

they just migrate some basic customer data over to UOB because you were previously onboarded by citibank when applying their products/services and UOB doesnt 'know' you at all (as a citibank customer).

Ridiculous.

where to get livechat?

Mine took 2 weeks to approve.

I applied via the robot call thingy, told me to wait a week. After a week, no reply or follow up from UOB side. I straight away call and talk to their CS and approve waiver immediately (reflect on next statement tho).

Ytd I paid my statement balance, both issuing bank and UOB also sent me a msg of the successful transaction, then around 355pm ytd, UOB sent me a msg say my transaction declined due to CVV number of something,  just now I check my balance, the statement balance I paid ytd morning gone, balance back to pre payment amount

So I called UOB CS, the CS told me all transactions made ytd on 28th same issue, and she is waiting for top management for answer when I ask her when will this be resolved, so wanna ask

Anybody else same fate as me?

My money paid ytd still not shown in app as of now