Boost transaction from 1/2 July still not reflected, is this normal? Money in boost already spent liao.

Reloaded extra RM15 each to other targets just in case, scared lose the RM30 cashback for this.

Same here , ur reloading bigpay also?

There is a list of exclusions tho, eg. petrol, government...

Hi, anyone receive invitation for the campaign to earn up 8% cashback? i try sms to register but got "The campaign is currently not in service"

opsss.. my bad, i should have mentioned earlier that my case is UOB One.

my Jul spendings consisted of Jaya Grocer, Setel (CardTerus), food and GrabPay reload only and total spending is above RM500. and the cash rebate i got is petrol and grocery. so, i still not sure how they calculate. do they have cash rebate pool or something which is first come first serve basis?

fyi This morning i got livechat with customer service because my citicash back that turn to OneCard rebate not entitled 10% although spend 500 above, in the livechat the officer told me they aware this error and will recalculate the cash back to me in the coming month statement, will keep monitor and see

I stand corrected on my previous post, the statement cycle stays the same after migration but somehow got few cents of rebate on 18 July and 18 Aug.

So my statement is still on 28th after migration. On 28th Aug suddenly there is Grab rebate RM10 appears. I called them on 26th they said will call back on missing cash rebate. Up until now no call back and when I called them last time, asked for reference case number apparently there’s none 😂😂.

Some cash rebate still missing (Dining). Haiyaa so troublesome🫠

Report to Bank Negara. Only UOB will take this seriously

Actually, I wonder why we as customer have to go through the hassle of calling, writing, FB and other means to get UOB to resolve their incompetency.

The cash back is a card feature and such, should be granted automatically by the system and not by manual intervention.

Yes, some of us got the cash backs after the numerous calls, emails and raising to BNM, but do u guys really look at the time cost and effort of doing so.

For me, not worth the effort. Call to cancel the card and would only reapply later when UOB has clean up their mess.

Some more like have to beg for the cash back

Just my 2 sen worth.

TO: ceaccm@uob.com.my

CC: uobcustomerservice@uob.com.my; bnmtelelink@bnm.gov.my

Dear Head of Department of Customer Experience and Advocacy (CEA),

I regret to inform that despite numerous attempts at reporting my grievance on the incorrect cashback for the UOB One credit card, the matter has yet to be resolved.

Background

Name of card: UOB One Credit Card

Card benefits: [Summary table from T&C]

Issue

There was zero cashback credited in my October 2023 statement. By right, I should be entitled to the following cashback for the statement month:

Petrol - RM10.00 (xx transaction of RM100.00 on 26 Sep 2023)
Grab - RM10.00 (xx transaction of RM100.00 on 06 Sep 2023)
Groceries - RM0.59 (xx transaction of RM5.85 on 02 Oct 2023)
Dining - RM10.00 (xx transactions of >RM100.00 during the month)

In my November 2023 statement, there appears to be adjustments made for some of the missing cashback from October 2023.

By right, I should be entitled to the following cashback for the statement month:

Petrol - RM5.00 (xx transaction of RM50.00 on 08 Oct 2023)
Grab - RM10.00 (xx transaction of RM100.00 on 06 Oct 2023)
Dining - RM10.00 (xx transactions of >RM100.00 during the month)

Total cashback earned (Oct + Nov 2023):
Petrol - RM10.00 + RM5.00 = RM15.00
Grab - RM10.00 + RM10.00 = RM20.00
Dining - RM10.00 + RM10.00 = RM20.00
Groceries - RM0.59 + RM0.00 = RM0.59

However, the cashback credited in my November 2023 statement does not tally for Grab (only RM10 cashback credited when I should receive RM20) and Petrol (only RM10 credit when I should receive RM15). Therefore, in total, I am still missing RM15 cashback.

Summary

Based on the Terms & Conditions of the UOB One credit card, I received incorrect cashback for two months in a row. I have called and emailed UOB Malaysia on this matter, which unsatisfactory outcome as the cashback crediting is still inaccurate. I am still missing RM15 cashback that I have rightfully earned based on the terms and conditions of the UOB One credit card.

This is my final email to UOB Malaysia on this matter. I have provided all required proof. If UOB Malaysia fails to credit the cashback to my account within 7 working days, I will escalate this matter to Bank Negara Malaysia (who are cc-ed to this email).

It is extremely disheartening that UOB Malaysia is unable to fulfil the basic cashback features of its credit cards, and customers have to chase the company multiple times for what is rightfully theirs.

Uwuuu

Thanks UOB