Hey all, I have a question.
I had a BT ended with UOB a few months ago, when I noticed I was given a late payment charge (due to payment being made on statement due date and not 6 months from the day the BT was approved). Called CS, and she said it's ok, we will waive it for you (not much, around RM40+).
Fast forward to last week when I checked eCCRIS and saw that I had a big red "1" on my UOB BT. Checked online banking and there it was: finance charge on the late payment charge that was waived! It was just RM7+, but it's left a huge dent on my credit health.
Called UOB CS, and they said no problem, we'll waive the RM7 for you. They said they'll need to forward my issue with another dept regarding the CCRIS record, but cannot comment more.
Do you guys know if they can reverse the record? I'm quite particular about my credit records since I'm planning to buy a house in the next year.
Yes they can. If they say cant, meaning the CS is lazy. Report to bnm.