EcoMajestic @ Semenyih (VERSION 18)(HUAT version!), 4 Precints VP-ed... more to come...
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 Apr 12 2018, 09:15 PM
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#1
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Senior Member
591 posts Joined: May 2005   
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EM has very poor service now, defects submitted since end Jan still not clear, have call rapidly follow up bi-weekly but each time taichi each others, and today sumore shout to me say none of her business and end my phone call very no manner.
EcoWorld reputation gone from my mind today onwards, wouldn't consider buy EW property anymore! |
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Apr 12 2018, 10:06 PM
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#2
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Senior Member
591 posts Joined: May 2005
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QUOTE(BEANCOUNTER @ Apr 12 2018, 09:34 PM) Very unlike EW. I call them back say want made a complaint they just ask me drop email to EM mailbox which I already done and I also expect not get any respond from them, let see their management take this serious or not.Suggest to take it up directly to top management.  |
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Apr 13 2018, 04:45 PM
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#3
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Senior Member
591 posts Joined: May 2005
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QUOTE(nivota @ Apr 13 2018, 10:32 AM) Boss its not just you who submit defects checking okay....my unit submitted in end of Dec also still have not rectified...patient la sikit, follow up with them on a weekly basis and let them aware that you are eager to move in/goreng when handover was told defects clear in 1 month, if they got delay i am fine but not every time call them tell me same things! Worst I call few times they told me all defects done but when I go my unit check, nothing happen defects as normal my sticker still there. And I ready told them many times i need move in soon they just have don't bother mind.Meanwhile I admit that EWRC's staff need to buck up their work, their customer service is there but their work quality is not there.... |
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Apr 13 2018, 05:19 PM
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#4
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Senior Member
591 posts Joined: May 2005
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QUOTE(aaron1717 @ Apr 13 2018, 09:35 AM) this is very unlike EW... even my developer MKH... recently i just sent them email with photos to repair my house's defects... within one week they come and fixed it already... even sunday also working... i expect EW should be way better than this.... Exactly, even my another property small developer KP they will not do this will respond nicely.EM can't deliver defects clear within a month I am fine, like i say don't always bullshit me or tell me all defects done but when I go my unit my defects still there. I got feeling EW is out of resource they deliver few project around this time, even EcoSky defects from Jan until now also no progress  I call them again was told no channel can made complaint except send email, I already email them and facebook leave message but yet not receive any respond, let's see EW take this serious or not. If not means get ready their staffs to shout to you and end your call anytimes. who know one day they will slap you. |
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Apr 15 2018, 01:44 PM
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#5
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Senior Member
591 posts Joined: May 2005
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QUOTE(josh88sk @ Apr 15 2018, 05:40 AM) Hi there, I got issue E low water pressure also, was told by management entire EM same this is due to Syabus? is it true sounds not made sense to me.I am having the same problem, my defects have not been done since VP in Oct 2017 and I can't do anything prior to rectification! the OIC has been changed numerously (maternity leave, replacement etc etc). I went to my unit today and I reliazed "someone" trashed the food leftover on my fence, and there are numerous ants habitats at the front porch and backyard areas! My defects:- a. Wall cracks all over, including the divider with my neighbor! b. 3-toilet door knots can't be locked c. 2nd and 3rd room - wall skirting cracked - partially amended. d. Uneven finishing on the wall especially the 3rd room and master bedroom e. VERY LOW WATER PRESSURE!!! - the customer care unit keeps telling me to buy water pump! what the heck, is this a requirement to buy water pump for EW properties? f. Keys for sliding door, I cant use any of those for my sliding door g. The floor tiles - grout line from 3 mm to 6mm! and uneven floor finishing (the 10 cent cion couldnt get through from tile to tile! h. Rusty iron grill at backdoor i. Damaged lower part of main door - they fixed it by PATCHING it with skincoating "clay"!!! unbelievable! j. Leaking - master bedroom and celetial windows (area) k. I wanna them to re-paint my exterior wall, now they looked like dalmation! with all the balckspot alll over, i believe its due to grass cutting. I need help!!! or alternatively, I wanna bring it to the press / tribunal! What do I get to enjoy and I still have to pay mgmt fee!! Another defect i got is 2nd room door when VP can close properly now totally can’t close got big gap there. Already raise defects from end Jan before move in until now April, and keep told me all defects clear!!! They change door still same then just igonore it!! My complaint on their staff rude attitude sent to EM and also call EW office last week still no respond their management just don’t bother customer already VP anymore!!! |
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