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> Maxis Overcharge on Roaming Data, Any option do I have?

Seng_Kiat
post Feb 13 2018, 08:57 AM, updated 9 months ago

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Guys,

I have been travelling for 3 weeks. I am on roaming data where the charges should be RM38/Day for data. I am fine on that but when I got the bill, it is other charges of data for RM1,200++.

Total bill is RM2,700 which I believe RM1,200 of other charges should not be there as I choosed correct ISP when I was abroad.

What are the options I have to raise this matter?
ExCrIpT
post Feb 13 2018, 09:01 AM

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which country did u go to?
rm38 aka maxis world only applicable to a number of countres no?
BoomerangCircles
post Feb 13 2018, 09:05 AM

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Singapore rm10 per day. unlimited usage.. u mobil
Seng_Kiat
post Feb 13 2018, 09:32 AM

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QUOTE(ExCrIpT @ Feb 13 2018, 09:01 AM)
which country did u go to?
rm38 aka maxis world only applicable to a number of countres no?
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UK and UAE and both are under RM38/day.
acbc
post Feb 13 2018, 09:36 AM

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That's why never use data roaming while abroad.

The contract, RM 38/day is not clearly defined.

I'm also on Maxis but for data will use local SIM (since my phone has dual SIM support).
ExCrIpT
post Feb 13 2018, 12:20 PM

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QUOTE(Seng_Kiat @ Feb 13 2018, 09:32 AM)
UK and UAE and both are under RM38/day.
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If u check their offer, it states unlimited calls and sms but only 500mb data. Did u exceed it by any chance

This post has been edited by ExCrIpT: Feb 13 2018, 12:21 PM
Seng_Kiat
post Feb 13 2018, 03:36 PM

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QUOTE(ExCrIpT @ Feb 13 2018, 12:20 PM)
If u check their offer, it states unlimited calls and sms but only 500mb data. Did u exceed it by any chance
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i got sms when over 500mb but it just slow down the speed at free.
Nrazlan
post Feb 21 2018, 07:37 AM

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Is there anyway to disable the auto pass for Roaming. I live in 10 km from the border just using LTE data got sometimes Roaming status. by the week all my topup gone. I never even sign up for data roaming & now hard to do calls. I need to able to use my phone because people can die at the end due nature of work hazard and maxis way of Roaming are screwing thing up. vmad.gif
cucubud
post Feb 22 2018, 08:03 AM

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QUOTE(Nrazlan @ Feb 21 2018, 07:37 AM)
Is there anyway to disable the auto pass for Roaming. I  live in 10 km from the border just using LTE data got sometimes Roaming status. by the week all my topup gone. I never even sign up for data roaming & now hard to do calls. I need to able to use my phone because people can die at the end due nature of work hazard and  maxis way of Roaming are screwing thing up.  vmad.gif
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Looks like you have the worst nightmare.
Make a report with Maxis and tell them your nightmare.
localbus
post Feb 27 2018, 08:35 PM

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Also has this problem... but Maxis only advice me to disable the roaming... that's the only way to solve this problem..

The RM38 per day is applicable to anything.. once you are on roaming.. you receive 1 SMS, or took a call even less than 30 seconds... even your data roaming is off.... you still need to pay RM38 a day.


koba76
post Apr 4 2018, 02:03 PM

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QUOTE(localbus @ Feb 27 2018, 08:35 PM)
Also has this problem... but Maxis only advice me to disable the roaming... that's the only way to solve this problem..

The RM38 per day is applicable to anything.. once you are on roaming.. you receive 1 SMS, or took a call even less than 30 seconds... even your data roaming is off.... you still need to pay RM38 a day.
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Wow..thats really sucks...maxis should revise roaming charge asap..theres no good in maxisone world for users like us..

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