MAXIS, be TRANSPARENT on how you charge us

This post has been edited by Maxis: Feb 10 2018, 04:13 PM

LOL Maxis, why did you delete my post? You do realize I can screenshot this forum post, right?
Instead of deleting my post and trying to sweep facts under the carpet, how about spending 10 minutes to update your website and service T&C's?

Let me summarize again for the benefit of those who missed out:

1. I found out by accident that Maxis was reporting that I'm using more data than I actually were (about 4~6% more). I lodge a report to investigate: customer service first tried to push the blame to me then the whole issue finally concluded with them checking internally and getting their story straight: that they round up customer data consumption which explains the discrepancy: Maxis rounds up customer data utilization (read: bills us) to the nearest 10kb. This means that if you use 21kb, they will charge you or deduct from your quota 30kb and so on..
2. I don't have a big problem with the rounding up. What I do have a problem with is the fact they don't seem to have this rounding up of data documented anywhere for postpaid (e.g MaxisONE) service. Instead, they keep pointing me to the Hotlink T&C's and tell me I should accept it and that it's good enough. The problem is, I'm not a Hotlink user and I've repeatedly reminded them. So, they take the service T&C's for a service I'm not using, shove it in my face then ask me to accept it just because they (or at least their customer service) don't document their service properly.
3. I come to this forum to check and see if anyone knows where this is documented so I know I'm being fairly billed. But instead of updating the service T&C's to keep their own house clean, they delete my previous post.

Fantastic way to deal with customer issues. I guess I should also post the email chain and a screenshot of this forum post up on their twitter and FB page just in case they "accidentally" delete it again?

This post has been edited by Onlinebuffers: Feb 15 2018, 04:41 PM