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Credit Cards Public Bank Credit Cards V3, PB Visa Sig 6% & Quantum 5% Cash Back

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SNHY693
post May 2 2018, 04:45 PM

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Hi guys, I took the signup promo for Quantum Card where need to spend RM150 for each card on retail transactions within 60 days to get the luggage bag.

Recently I called them to ask about the luggage bag, they said that Lazada purchase is not counted as retail transaction but Shopee transaction counted bcos of different MCC code.

I'm not sure whether I interpreted the TnC correctly but they didnt seem to exclude online transactions rite..?

QUOTE
For the purpose of this Campaign, “retail transaction” means the purchase of any goods
or services (local and overseas) with the use of the PB/PIB Credit Card and may, at
Public Bank‟s discretion, include any PB/PIB Credit Card transaction as may be
determined by Public Bank except for the following transactions but not limited to:
a) “Flexipay” AND “Zero Interest Instalment Plan” monthly instalment payment.
b) Balance Transfer
c) Auto-Debit & Recurring Payments
d) Payments for utilities, direct marketing, insurance premiums, government related
payments or payment via www.pbebank.com
e) Any refund, disputed, unauthorized or fraudulent retail transaction
f) Cash Advance / Cash Withdrawal, quasi cash, casino transactions, interest payments,
late payment fees, finance charges, annual fees, reversals, payment to charity(ies),
Goods and Services Tax and any other form of service / miscellaneous fees.
swn525
post May 2 2018, 05:10 PM

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QUOTE(delon85 @ May 2 2018, 04:01 PM)
I'd like to apply for PBB Q CC.
Anyone spotted any booth I can apply from?
Might as well try to get free gift with application.
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https://ringgitplus.com/en/
free aeon voucher rm200
jhlou
post May 2 2018, 05:12 PM

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See previous report below as Lazada is treated Direct Marketing.
You can always write to file a dispute.

QUOTE(weejin2000 @ Mar 15 2018, 12:39 PM)
I had 2 >Rm100 transactions on Lazada on 22 Jan 18, not getting the weekly CB promo, but received normal 5% CB in Quantum Master. Today called in to CS, CS said lazada is direct marketing, it is an exclusion on weekly CB promo. ranting.gif
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QUOTE(SNHY693 @ May 2 2018, 04:45 PM)
Hi guys, I took the signup promo for Quantum Card where need to spend RM150 for each card on retail transactions within 60 days to get the luggage bag. 

Recently I called them to ask about the luggage bag, they said that Lazada purchase is not counted as retail transaction but Shopee transaction counted bcos of different MCC code.

I'm not sure whether I interpreted the TnC correctly but they didnt seem to exclude online transactions rite..?
*
jkngo2003
post May 2 2018, 05:37 PM

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If using quantum card to pay tnb through tnb app, do I get the rebate ? Thabz
SUSDavid83
post May 2 2018, 05:38 PM

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QUOTE(jkngo2003 @ May 2 2018, 05:37 PM)
If using quantum card to pay tnb through tnb app, do I get the rebate ? Thabz
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According Page#1, yes!
SNHY693
post May 2 2018, 06:19 PM

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QUOTE(jhlou @ May 2 2018, 05:12 PM)
See previous report below as Lazada is treated Direct Marketing.
You can always write to file a dispute.
*
I see, so basically this means transaction on lazada, utilities, governmental all not counted for promo/campaigns but for the 5% cashback for online transactions, its still valid?
ClarenceT
post May 2 2018, 06:33 PM

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QUOTE(SNHY693 @ May 2 2018, 06:19 PM)
I see, so basically this means transaction on lazada, utilities, governmental all not counted for promo/campaigns but for the 5% cashback for online transactions, its still valid?
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+ insurance, direct marketing, quasi-cash
mamamia
post May 2 2018, 06:41 PM

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QUOTE(cybpsych @ Apr 23 2018, 09:00 PM)
ok that's more clearer  biggrin.gif  2nd order should be unsuccessful.

give Shopee a call tomorrow. they can check the order status. the authorized charge to PBQM would be auto-release back since Shopee wont claim it due to unsuccessful order.

happened to me previously, Shopee CS can quickly checked and i monitoed the authorized charge too. so far, no shock from them  biggrin.gif
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My case still unresolved.. the txn was posted to my PBB QM. Shopee CS told me their payment channel agent ie Cybersource will refund to me within 7-14 working days.. (which is standard reply), but as I know Shopee refund took less than than 5 working days. I wonder whether they initiate the refund since I can’t even track the txn as no purchase history appear. Now I’m stuck, I dunno who should I refer to to get back my money. Whether I should file dispute with PBB.

QUOTE(mamamia @ Apr 23 2018, 09:20 PM)
Ok, thanks for ur sharing.. then I feel relieve.. coz I dunno how to appeal when they’re no payment history or purchase history for me to proof..

Once again, thanks!
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cybpsych
post May 2 2018, 08:33 PM

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PB Privileges @ Cahaya Raya Bersama Shopee [ PBB | T&Cs ]

user posted image
CP88
post May 2 2018, 09:18 PM

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QUOTE(weejin2000 @ Mar 15 2018, 12:39 PM)
I had 2 >Rm100 transactions on Lazada on 22 Jan 18, not getting the weekly CB promo, but received normal 5% CB in Quantum Master. Today called in to CS, CS said lazada is direct marketing, it is an exclusion on weekly CB promo. ranting.gif
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Did you manage to get your appeal successful?

QUOTE(cybpsych @ Mar 15 2018, 02:59 PM)
seems no issue with VS.  hmm.gif

i got one lazada >RM100 trx in week 6. it was eligible for the promo cb.
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That looks strange. Have you manage to get another round/time via Lazada?
CP88
post May 2 2018, 09:19 PM

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QUOTE(cybpsych @ May 2 2018, 08:33 PM)
PB Privileges @ Cahaya Raya Bersama Shopee [ PBB | T&Cs ]

user posted image
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It seems like my VS manage to make payment to shopee but not quantum. Anyone facing this issue? sad.gif
cybpsych
post May 2 2018, 09:20 PM

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QUOTE(CP88 @ May 2 2018, 09:18 PM)
That looks strange. Have you manage to get another round/time via Lazada?
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nahh, havent used pbb cards lately at lazada
CP88
post May 2 2018, 09:25 PM

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QUOTE(cybpsych @ May 2 2018, 09:20 PM)
nahh, havent used pbb cards lately at lazada
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Oh alright. So what's the alternate card you using bro? Mind sharing blush.gif
drbone
post May 3 2018, 06:59 AM

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QUOTE(mamamia @ May 2 2018, 06:41 PM)
My case still unresolved.. the txn was posted to my PBB QM. Shopee CS told me their payment channel agent ie Cybersource will refund to me within 7-14 working days.. (which is standard reply), but as I know Shopee refund took less than than 5 working days. I wonder whether they initiate the refund since I can’t even track the txn as no purchase history appear. Now I’m stuck, I dunno who should I refer to to get back my money. Whether I should file dispute with PBB.
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Call up CS and file a dispute
AirKM
post May 3 2018, 08:37 AM

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Using Quantum Visa to top up 500x2 on BigPay app, is it eligible for PB Cash Back 4 U? Also, usually when will the first come first serve pool deplete?
mamamia
post May 3 2018, 08:45 AM

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QUOTE(drbone @ May 3 2018, 06:59 AM)
Call up CS and file a dispute
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Which CS r u referring to?
drbone
post May 3 2018, 10:36 AM

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QUOTE(mamamia @ May 3 2018, 08:45 AM)
Which CS r u referring to?
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PBB
ckweng
post May 3 2018, 11:30 AM

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QUOTE(CP88 @ May 2 2018, 09:19 PM)
It seems like my VS manage to make payment to shopee but not quantum. Anyone facing this issue?  sad.gif
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I could use Quantum MC on Shopee 2 weeks ago.
CP88
post May 3 2018, 03:13 PM

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QUOTE(ckweng @ May 3 2018, 11:30 AM)
I could use Quantum MC on Shopee 2 weeks ago.
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That's strange. I even called to PBB and the CS told me there wasn't any issue with my card. Hmmm.. confused.gif
Mcwong1123
post May 3 2018, 03:17 PM

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Is anyone book via Cathay airlines portal consider online txn for cash back?

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