if you have already tried TWICE, stop doing it and wait for 24-48 hours before trying again. Just notify the support that you are hitting this.
this is due to the THIRD PARTY from EU that requires to use their service that is disrupting this issue, is just a minor block, EU Support cannot do anything
I am assuming you're on EU account btw.
Error i2501, FFXIV
Feb 5 2018, 09:10 AM
Quote
0.0159sec
0.34
6 queries
GZIP Disabled