I had a similar experience. It seems that the physical Maxis Center staff received incorrect information. When I visited a Maxis Center to port in as a Hotlink Prepaid customer, the staff informed me that I couldn’t directly port in to Hotlink Prepaid. Instead, they said I needed to port in to Maxis/Hotlink Postpaid for six months dulu, then convert to Prepaid. They are confident for their answer and even I repeat and clarify. They are very confident on the answer given. Then I clarify with Maxis Social Media team, the response I got; I just lazy to argue…



I then went to Celcom Blue Cube. Answer that I received was, postpaid users cannot port in to CelcomDigi Prepaid. However, if you are a prepaid customer from another telco, you can port in to Prepaid. In short, the policy is Postpaid to Postpaid and Prepaid to Prepaid. Only solution is for postpaid user, port-in as CelcomDigi postpaid, then convert to Prepaid after 1 month.

Lazy to argue, I just do port-in to Hotlink prepaid via online.