So no more "customized plan" if continue stay with Yoodo and migrate to celcomdigi will be happening automatically?
those Yoodo plans will become lagacy plan and need to download celcom app instead to track the usage later?

Still, I wonder what happened to all the preconditions of no absorbing current yoodoo users before they merge?

Is it because they now are known as Celcom Digi, that condition is no longer applies to them?

Corporate and their business tactics are confusing.

It seems like Digi wanted that piece of pie that is Yoodoo users and not directly but to bring it into their new entity as CelcomDigi.

No.. it applies.. they give the option to the user

You can port out, or terminate or it will be auto ported..

You are not forced to enter CelcomDigi

You are free to port out

This post has been edited by Natsukashii: Jun 14 2024, 07:00 PM

It sounds like you can still customised your plan in the yoodo app.
They only mentioned disabling new sim/registration and customised validity extension.

not forced to port out then ok

If you want to keep your number you are forced to port out

But you are not forced to port out to CelcomDigi

You can port out to any telco

The only way you will end up with CelcomDigi is.. if you do not port out to any telco by the day Yoodo closes

Yes you are right, I stand corrected.

Yes, you are right.

If only CelcomDigi prepaid has esim. I want esim.

No, onexox looks disgusting. I will prolly do postpaid when my 180 days plan is up.

Digi prepaid have esim

Err all digi prepaid page redirected to celcomdigi 404.

Yes, no more, you go no other option but just to stick to the plan. That's it. Unless you find CelcomDigi plan more tempting and switch/port to their ongoing plan.

This post has been edited by alexleow81: Jun 14 2024, 08:59 PM

Previously MCMC say they cannot absorb Yoodo users to CelcomDigi. Why now can? I think with a condition that, Yoodo users to maintain the legacy plan only. And if you want to switch to ongoing CelcomDigi plan, then have to port in using CD Sim-Card

any promo code for June?

I'm still continuing Yoodo for now.

A sub-brand of another MVNO. Later want to topup also hard to find as not well known brand.

But on Yes, if your area have week/no 4g you will cry trying to make calls.

This is still very confusing. Does it mean I can still customise my plan? What happen with the rm12 monthly for unlimited call, will it still renew? Will the Yoodo app shut down and all have to manage using the Celcom app?

This post has been edited by YoungMan: Jun 14 2024, 09:10 PM

Better go read the FAQ for better clarity.

It says subscription will continue.

I got 3 numbers with Yoodo. All eSIM
No.1 line only got data
No.2 line only got voice
No.3 line only got sms

lol like that dunno how?

I believe yoodo app will be rebrand with celcomdigi branding only. With some functions related to new number register removed. But can still manage existing number and subscription related

So for now no migration to celcomlife or my Digi. But eventually there will be a new unified app to manage 3 former brands but will take some years

Dear Yoodoers,

As part of the CelcomDigi merger undertaking committed to the Malaysian Communications and Multimedia Commission (MCMC), we will be discontinuing the Yoodo brand after 29 Aug 2024.

Starting 19 June 2024, these functions will be disabled from the Yoodo app:

- New SIM Order (except replacement SIM)
- New SIM Activation (except replacement SIM)
- Account Registration
- Invite Friends
- Customised Validity Extension

You now have an option to:
- Port out to a mobile operator of your choice, or
- Terminate your Yoodo service, or
- Continue your existing plan with CelcomDigi.

Please be assured you will continue to enjoy your existing service (data, voice and SMS) without any interruptions.

FAQs

General
1. When is the Yoodo brand discontinuing?
The Yoodo brand will discontinue on 29 August 2024, and the plan will continue as CelcomDigi Prepaid 5G.

2. What will Yoodo be called after 29 August 2024?
The Yoodo plan will be part of the CelcomDigi Prepaid 5G offering.

3. What do I need to do as a subscriber of Yoodo?
Your options to be a subscriber of any telco remain unchanged. You can opt for any of the following:
Option 1: Port out to any telco of your choice. For more info on the Mobile Number Portability (MNP) process, offers, and charges, please visit the website of your preferred telco.
Option 2: Terminate your subscription with Yoodo; a request can be made via the Yoodo app.
Option 3: Continue your existing plan with CelcomDigi.

4. What will happen between now and 29 August 2024?
No changes will occur and you will continue to enjoy existing services (Data, Voice, and SMS) on the CelcomDigi network, including product and support channels from CelcomDigi without any interruptions. All product offers and payment channels will remain the same.

5. What if I want to continue my existing plan and don’t wish to port out to other operators or terminate my line with Yoodo?
Your existing subscription plan will continue under CelcomDigi Prepaid 5G.

Other Yoodo Services
1. Can I still use the Yoodo app without interruption?
You can still access the Yoodo app without any interruption. However, a few services listed below will be discontinued effective from 19 June 2024 from the Yoodo app:
- New SIM Order (except replacement SIM).
- New SIM Activation (except replacement SIM).
- Account Registration.
- Invite Friends.
- Customized Validity Extension.

2. Can I activate a new Yoodo SIM card?
Starting from 19 June 2024, NEW SIM orders and activations will be disabled. However, if you are an existing Yoodo user, you can order and activate a replacement SIM for your existing line.

3. What happens to my Yoodo line after 29 August 2024?
Your existing Yoodo plan will continue with CelcomDigi.

4. Can I still enjoy my existing plan after 29 August 2024?
Yes, you can continue with your existing plan.

5. Can I still utilize my credit balance after 29 August 2024?
Yes, your credit balance can be utilized for your CelcomDigi plan renewals.

Port Out
6. Is there any Port Out option?
If you decide not to continue your existing plan with CelcomDigi, you can choose to port out your Yoodo number to another telco.

Termination
7. How do I terminate my Yoodo line?
You can terminate your Yoodo line via the Yoodo app. Please follow these steps:
Launch the Yoodo app.
Go to “Manage Lines.”
Select the line you would like to terminate and choose “Terminate.”
Enter the phone number for confirmation.

CelcomDigi 5G Prepaid Line
8. Will there be any fees if I decide to stay and continue my plan with CelcomDigi?
There will be no charges if you continue your plan with CelcomDigi.

9. Will I have to change my SIM card?
No, you can continue using your existing SIM card.

Refund
10. I have a balance in my Yoodo Credits. Am I eligible for a credit balance refund?
Users who have opted for porting-out and terminate options for their Yoodo lines will be eligible for a refund. However, if you would like to continue enjoying your existing plan with CelcomDigi, your credit balance will still be available and utilized for your CelcomDigi monthly plan, and you do not have to request a refund.

11. How do I get a refund for my Yoodo Credits balance?
You are encouraged to utilize any credit balance before termination of the line or porting out to another telco. However, you can opt for a refund by filling out a Refund form between 1 July 2024 and 29 Aug 2024. The process for a refund is as follows:
Step 1: Visit our website [https://www.yoodo.com.my/credits-refund-form] between 1 July 2024 and 29 August 2024.
Step 2: Fill in the Refund Form for us to process your request.
Step 3: Make sure to input an account number of a Malaysian bank which is registered under your name.
Step 4: Your request will be processed, and the amount remitted to you within 30 working days after the submission of your Refund Form.

12. What will be my credit balance refund amount?
The refund amount will be based on the final Yoodo Credits balance upon submission of the Refund Form.

13. I have a balance in my Yoodo Points. Am I eligible for a refund?
No refunds will be made for Yoodo Points.

Care Support
14. Where can I get more information or assistance?
You can get in touch with our Care Support Team via WhatsApp (+6011-5622 2222) or via the LiveChat feature on the Yoodo website.

Source - https://www.yoodo.com.my/important-news-en/

This post has been edited by N9484640: Jun 14 2024, 09:45 PM

Another question is
If I do nothing after Aug 2024, my plan can still continue with CelcomDigi, but is it possible to top up credit and continue to enjoy the Yoodo lagacy plan ?
I've been using Yoodo for voice only plan for years already.