We’re sorry, so here’s free 3GB
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Dear customers, as a digital service provider we have fallen short on our promise to deliver you the best service and we sincerely apologise for all the inconvenience caused by the recent service disruption.
The issue has now been resolved and all Yoodo services – data, calls, SMS as well as the App have been restored. While we are happy to say this, we owe you an explanation.
Yoodo was built on the promise of being transparent and we intend to maintain that. As such here are the details of what happened.
The disruption occurred during a planned maintenance and upgrade of our system on 17 March which was meant to improve current and introduce new services that are planned for this year.
Unfortunately, on 18 March, midway through the maintenance, issues occurred which resulted in the service disruption. Below is the chronology of events:
18 March, 2.30am – Service disruption detected and works to rectify began.
18 March, 3.00pm – Rectification successful allowing customers to access all Yoodo services.
19 March, 1.00am – Secondary issue detected affecting only a small subset of customers, mainly those renewals scheduled on 18 March, resulting in disruption to their service. Works to rectify the issue began immediately.
19 March, 4.00pm – 50% of the secondary issue was resolved and rectification works continued for the remaining customers who were still affected.
19 March, 9.30pm – Secondary issue fully resolved.
We understand that this incident has disrupted your daily lives, especially at a period when connectivity is essential. We are truly sorry, and as a sincere attempt to seek forgiveness, all active Yoodo customers as of 20 March 2021 will be compensated with free 3GB of data. This will be automatically credited into your respective accounts from 12.01am onwards on Tuesday, 23 March 2021.
More importantly, we want to assure you that we will learn from this experience and are already hard at work to ensure we are better equipped to handle these situations moving forward.
If you are still experiencing trouble with our service, please contact us via Live Chat.
Once again, we humbly apologise for what had happened, and we thank you for your patience and continued support for Yoodo.
Wtf I quit yoodo like 3 yrs ago over their line disruption that caused my calls and data to be zerolised on a very important interview day. They also sent the same messages back then. Haha today still "learn from this experience" ah? I guess when you pay peanuts, u get monkeys.