This Oct Promo thingy not everyone can use right?

Strange I tried for my wife’s line cannot. But my line can. Ok tonight I try again.
I think needs to have a minimum expense

Ah ok thanks, no wonder la

November got 20GB for Rm15 deal again

NOV15PRO

Yesterday for dunno what reason, yoodo deactivated my line and ask me to subscribe to a plan again. It was supposed to renew yesterday but instead it deactivated my line.

What do you think will happen?

Yes got email. Previous months no problem. My debit account got money. Maybe got new t&c?

How long you think before Yoodo remove the Rm3.00 fee for 5G?

Yup saw it as well but need to be effective next renewal
Thanks

If i order a free sim with a chosen number, how much time do I have to activate it?
Can I leave it un-activated?

This post has been edited by N9484640: Jan 29 2024, 12:32 PM

Why the hurry to port out? Why not see what will be offered later on 17th June? The line will still continue to run even after end of August. If no action taken, I'm sure it will be absorb into celcomDigi

This post has been edited by N9484640: May 26 2024, 12:26 PM

I got 3 numbers with Yoodo. All eSIM
No.1 line only got data
No.2 line only got voice
No.3 line only got sms

lol like that dunno how?

Dear Yoodoers,

As part of the CelcomDigi merger undertaking committed to the Malaysian Communications and Multimedia Commission (MCMC), we will be discontinuing the Yoodo brand after 29 Aug 2024.

Starting 19 June 2024, these functions will be disabled from the Yoodo app:

- New SIM Order (except replacement SIM)
- New SIM Activation (except replacement SIM)
- Account Registration
- Invite Friends
- Customised Validity Extension

You now have an option to:
- Port out to a mobile operator of your choice, or
- Terminate your Yoodo service, or
- Continue your existing plan with CelcomDigi.

Please be assured you will continue to enjoy your existing service (data, voice and SMS) without any interruptions.

FAQs

General
1. When is the Yoodo brand discontinuing?
The Yoodo brand will discontinue on 29 August 2024, and the plan will continue as CelcomDigi Prepaid 5G.

2. What will Yoodo be called after 29 August 2024?
The Yoodo plan will be part of the CelcomDigi Prepaid 5G offering.

3. What do I need to do as a subscriber of Yoodo?
Your options to be a subscriber of any telco remain unchanged. You can opt for any of the following:
Option 1: Port out to any telco of your choice. For more info on the Mobile Number Portability (MNP) process, offers, and charges, please visit the website of your preferred telco.
Option 2: Terminate your subscription with Yoodo; a request can be made via the Yoodo app.
Option 3: Continue your existing plan with CelcomDigi.

4. What will happen between now and 29 August 2024?
No changes will occur and you will continue to enjoy existing services (Data, Voice, and SMS) on the CelcomDigi network, including product and support channels from CelcomDigi without any interruptions. All product offers and payment channels will remain the same.

5. What if I want to continue my existing plan and don’t wish to port out to other operators or terminate my line with Yoodo?
Your existing subscription plan will continue under CelcomDigi Prepaid 5G.

Other Yoodo Services
1. Can I still use the Yoodo app without interruption?
You can still access the Yoodo app without any interruption. However, a few services listed below will be discontinued effective from 19 June 2024 from the Yoodo app:
- New SIM Order (except replacement SIM).
- New SIM Activation (except replacement SIM).
- Account Registration.
- Invite Friends.
- Customized Validity Extension.

2. Can I activate a new Yoodo SIM card?
Starting from 19 June 2024, NEW SIM orders and activations will be disabled. However, if you are an existing Yoodo user, you can order and activate a replacement SIM for your existing line.

3. What happens to my Yoodo line after 29 August 2024?
Your existing Yoodo plan will continue with CelcomDigi.

4. Can I still enjoy my existing plan after 29 August 2024?
Yes, you can continue with your existing plan.

5. Can I still utilize my credit balance after 29 August 2024?
Yes, your credit balance can be utilized for your CelcomDigi plan renewals.

Port Out
6. Is there any Port Out option?
If you decide not to continue your existing plan with CelcomDigi, you can choose to port out your Yoodo number to another telco.

Termination
7. How do I terminate my Yoodo line?
You can terminate your Yoodo line via the Yoodo app. Please follow these steps:
Launch the Yoodo app.
Go to “Manage Lines.”
Select the line you would like to terminate and choose “Terminate.”
Enter the phone number for confirmation.

CelcomDigi 5G Prepaid Line
8. Will there be any fees if I decide to stay and continue my plan with CelcomDigi?
There will be no charges if you continue your plan with CelcomDigi.

9. Will I have to change my SIM card?
No, you can continue using your existing SIM card.

Refund
10. I have a balance in my Yoodo Credits. Am I eligible for a credit balance refund?
Users who have opted for porting-out and terminate options for their Yoodo lines will be eligible for a refund. However, if you would like to continue enjoying your existing plan with CelcomDigi, your credit balance will still be available and utilized for your CelcomDigi monthly plan, and you do not have to request a refund.

11. How do I get a refund for my Yoodo Credits balance?
You are encouraged to utilize any credit balance before termination of the line or porting out to another telco. However, you can opt for a refund by filling out a Refund form between 1 July 2024 and 29 Aug 2024. The process for a refund is as follows:
Step 1: Visit our website [https://www.yoodo.com.my/credits-refund-form] between 1 July 2024 and 29 August 2024.
Step 2: Fill in the Refund Form for us to process your request.
Step 3: Make sure to input an account number of a Malaysian bank which is registered under your name.
Step 4: Your request will be processed, and the amount remitted to you within 30 working days after the submission of your Refund Form.

12. What will be my credit balance refund amount?
The refund amount will be based on the final Yoodo Credits balance upon submission of the Refund Form.

13. I have a balance in my Yoodo Points. Am I eligible for a refund?
No refunds will be made for Yoodo Points.

Care Support
14. Where can I get more information or assistance?
You can get in touch with our Care Support Team via WhatsApp (+6011-5622 2222) or via the LiveChat feature on the Yoodo website.

Source - https://www.yoodo.com.my/important-news-en/

This post has been edited by N9484640: Jun 14 2024, 09:45 PM

either people cant/didnt read or maybe the FAQ is still unclear, your whatever plan with Yoodo will remain. Meaning if you sub to Rm3 sms to maintain a number, that should still be the same when it switch to CelcomDigi

CelcomDigi has reiterated that Yoodo users will be able to enjoy their existing plans after 29th August 2024 under CelcomDigi Prepaid 5G. They confirmed that all existing plan options on Yoodo will be retained such as the current popular 20GB for RM20 data offering. This is good news for Yoodo users who prefer their current plan over CelcomDigi Prepaid’s offering.

https://soyacincau.com/2024/06/15/yoodo-use...1bW15MTZieXRlcw

I be traveling to Hatyai for 4 days. Should I use Yoodo’s Roam Like Home plan or buy a Thai sim card? I only need data. Your experience and advise is appreciated. TIA

so I got this WhatsApp today from celcomdigi saying they going to give me free additional data
I’m paying Rm20 for 20gb, so now I’m getting 45gb for Rm20
I checked my usage and it seems I already used up 28.41gb which seems weird to me cause I normally don’t finish even half of my 20gb and if I just got additional free 25gb today, how the heck did I already used up 28.41gb?
Does yours tally?


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This post has been edited by N9484640: Jan 24 2025, 08:29 AM

I wonder whats the difference between the base plan Spark Standard - Best Seller (RM25 for 40gb/100mins/5G) vs Limited Time - High Speed (RM25 for 45gb/100mins/5G) other than the extra 5Gb?
The High Speed plan doesnt say anything about period of validity too

And if I opt not to change anything and stick to my previous Yoodo plan, do I still get the RM5 monthly rebate?

This post has been edited by N9484640: Oct 29 2025, 11:41 AM