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Hi everyone.
The remote of my Shield TV Pro 2019 has started acting up recently and I wonder if any of you have experienced this before and maybe have any advice.
About 1 week or so ago the remote was not so responsive; I had to wait for like 10-15 seconds after the system is on and press the buttons a few times before there as any response. I changed the batteries thinking they were dying. Initially it was ok as the remote seemed normal again.
But since a few days ago the remote does not respond after I get into the home menu. I normally just put the Shield to sleep and then turn off the power supply. When I go to the remote menu of Shield (using my TV remote), the Shield remote is shown as "Not Connected". It does not get connected even if I wait for 10 or 15 minutes and by pressing various buttons on it.
Then I discovered by chance that if I remove 1 of the batteries (can be either of them) and put it back, the remote is almost instantly connected to the main unit and will continue to work like normal, but the same problem comes back after I restart the Shield. The connecting springs inside the remote look to be in good condition (no damage or oxidation). I have never dropped the remote.
I have tried the following methods and all did not help :-
(a) clear the cache and data in Bluetooth app;
(b) forget the pairing and re-pair the remote;
© reset the remote; and
(d) unplug the power plug and plug back after 10-15 seconds.
Would appreciate any advice. Thanks in advance!