Hello friends.

I have a situation, as I will explain it below in a simple manner :

1. Changed new plan under Digi (now Digi Infinite 100)
2. Replaced simcard for new phone.
3. Lost access to Steam Guard Mobile Authenticator.
4. Performed self-troubleshoot, selected option for Steam to send code to phone.
5. Page stuck with message : "There is a problem while accessing Steam server".
6. I've not receive a single SMS from steam since I changed plan and simcard.




Conclusion : Unable to login to Steam, unable to receive SMS from Steam, unsure if this phone number still can be used for Steam account.

Read Steam's FAQ, they mentioned something about VOIP. I'm pretty sure my number is not.

Please advise / help if you do have experience / expertise on this.

PS: I'm new here. Apologies if I've done any wrong on this post.

Many thanks.


This post has been edited by insanityfreak15: Jan 27 2018, 06:07 PM

I have the same problem with Digi infinity 100 also. I can't port out of this because I am not receiving any Telco sms. However I can receive sms from other sources.

So it seems like they will lock you in Infinitely.

Hi dmatrix,

Thanks for sharing and letting me know I'm not the only one facing this issue.
Nevertheless, what I did was raising a ticket to Steam Support and asked them to remove the phone number from Steam account.
I'm able to regain access to Steam account, but the phone number is now not available.

Not sure if I'll put back the same number again, or have to get a prepaid sim just for this.

Raised a ticket in Digi Support, so far no feedback yet.