Under the trading policy as stated in https://remitano.com/my/policy/trading_policy :-
POLICY FOR DISPUTED TRADES
Before you proceed, please take the following timelines into account:
- If the seller does not add to sufficient amount of bitcoin within 24 hours, or if the buyer does not send payment within payment window (default setting is 15 minutes), the trade will be cancelled automatically.
- When the buyer marks trade status as disputed, the buyer must upload the proof of transfer immediately. The seller has to response as soon as possible. Our supporter will call twice to remind (in case seller provide verified phone number). After 12 hours without any response from seller, we will release the bitcoin to buyer.
- If the seller marks trade status as disputed, the buyer must upload the proof of transfer immediately. The timeline for response of new user buyer (who with less than 5 successful trades in Remitano) is 1 hours and that of other buyer user is 6 hours. If there is no response within this timeline, the trade will be cancelled and the bitcoin is unfrozen.
- Our support staff will resolve disputed trades after 3 days (except some special cases)
Everyone, please carefully the chat logs below:
» Click to show Spoiler - click again to hide... «
Coin lockers list / Irresponsible sellers who do not release BTC after payments were made
1. yummy56 WONG SIE KUNG
2. limtming LIM TEIK MING
3. shanbala21
Bank account name OM SHANMUGAM A/L BALARAMAN
Bank account number 151191477647
Reason: Payment sent but did not confirm the bitcoin
4. amirulazhar46
Bank account name Muhammad Amirul Azhar
Bank account number 151463076035
Reason: Payment sent but did not confirm the bitcoin
5. haris68
Bank account name Haris Bin Abdullah
Bank account number 156011037766
Reason: Payment sent but did not confirm the bitcoin
6. amos75
https://remitano.com/my/profile/amos75
Name: Lee Boon How
Bank: CIMB
Account number: 7064213720
Reason: Payment sent but did not make confirmation
7. sgtan
Name: Soo Khiam Lee
Bank: Maybank
Account number: 108186285459
Reason: ayment sent but did not make confirmation to release. No response even dispute was made.
8. irhami07
ARHAM IRHAMI BIN HASRI
Maybank
9. jiansheng1995
Name: Chong jian sheng
Bank: Maybank
Account number: 112558195810
155108947568
10. lieong9885
Name: Leong Wee Lieong
Bank: Hong Leong Bank
Account number: 17000041567
11. wkling
Name: Ling Wei Kwong
Bank: Maybank
Account number:
Reason: Coin locker!
https://remitano.com/btc/my/profile/wkling
12. azmannasir
Name: NASIR BIN JOHARI
Bank: CIMB
Account Number: 7069221674
https://remitano.com/btc/au/profile/azmannasir
13. shamshudin
Name: SHAMSHUDIN BIN MASNA
Bank: Maybank
Account number: 110116062260
Reason: Ignored to release
https://remitano.com/btc/my/profile/shamshudin
14. ID: wairah86
Name: EMPIRE RICH FAMOUS RESOURCES
Bank: CIMB
Account number: 8602956648
https://remitano.com/btc/my/profile/wairah86
15. jentmy
Name: Tang Mee Yen
Bank: Maybank
Account number: 114178600766
https://remitano.com/btc/my/profile/jentmy
Reason: Unethical seller to delay release and unwilling to refund
This post has been edited by jack2: Feb 17 2021, 12:31 AM