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 After 11 Days still have no response -_-, Register new 30mbps Home Fibre

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TSkyo_kusanagi
post Jan 20 2018, 06:36 PM, updated 7y ago

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Dear Turtle No response Maxis,

I was register Maxis Home Fibre and received an email on 9 Jan 2018 (RFID: 5279160) with expected 17 Jan 2018 9.30am for installation.
But until now (20 Jan 2018 @ Saturday) still NO response from Maxis Technician call. sweat.gif

Had call few times at Maxis Call centre, but still give same unconfirmed answer: "wait technician call you once they free" dry.gif

So still have to wait how long? Now home still no internet to use, so sad sad.gif sad.gif sad.gif
kelvin988
post Jan 28 2018, 09:19 PM

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i can assit u regarding this issue
TSkyo_kusanagi
post Jan 29 2018, 05:24 PM

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QUOTE(kelvin988 @ Jan 28 2018, 09:19 PM)
i can assit u regarding this issue
*
Just finish installing @ setup modem, but still why give 10mbps only package?
Applied 30mbps plan, had confirm with Maxis call center few times.

And the worst part is, give the OLD maxis modem~ !!! mad.gif mad.gif

so currently using 10mbps, no iflix, no wireless phone, no NEW modem mad.gif mad.gif mad.gif


Ordered set A but give set C


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SilentVampire
post Jan 29 2018, 07:21 PM

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QUOTE(kyo_kusanagi @ Jan 29 2018, 05:24 PM)
Just finish installing @ setup modem, but still why give 10mbps only package?
Applied 30mbps plan, had confirm with Maxis call center few times.

And the worst part is, give the OLD maxis modem~ !!!  mad.gif  mad.gif

so currently using 10mbps, no iflix, no wireless phone, no NEW modem  mad.gif  mad.gif  mad.gif
Ordered set A but give set C
*
Complain bro. They are supposed to give you new package.
TSkyo_kusanagi
post Jan 29 2018, 09:23 PM

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QUOTE(yuracantik @ Jan 29 2018, 09:13 PM)
what about the price? Is it 30mbps price or 10mbps price? If they charge u 30mbps price and give 10 u can report.
*
Applied 30mbps (RM139 per month) but give 10mbps (RM119 per month) plan
Had complain to Maxis in call center mad.gif
TSkyo_kusanagi
post Jan 29 2018, 09:26 PM

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QUOTE(SilentVampire @ Jan 29 2018, 07:21 PM)
Complain bro. They are supposed to give you new package.
*
Called Maxis call center complaint, and give shit reason (blame agent give wrong details, but i 100% confirm i had apply 30mbps with confirmation email) mad.gif

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