Worst after few attempt and irritate their manager till he can't tahan and shouted at me ..... wahahahahah this is what we call CUSTOMER service ..... (upload the conversation soon) ..
Another poor night for MAXIS
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 Jan 13 2018, 02:00 AM, updated 8y ago
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#1
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia  
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Called them up to complaint AGAIN cause my old issue not settle yet (2 month), but they refuse to create new report for me and said their system is down ........
Worst after few attempt and irritate their manager till he can't tahan and shouted at me ..... wahahahahah this is what we call CUSTOMER service ..... (upload the conversation soon) .. |
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Jan 13 2018, 03:32 AM
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#2
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Junior Member
808 posts Joined: May 2008
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Are you on contract? if not just switch to something else. Not worth your trouble to get angry at people for this. There's more to life than bad customer service.
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Jan 13 2018, 05:35 AM
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#3
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(kuci_mayong @ Jan 13 2018, 03:32 AM) Are you on contract? if not just switch to something else. Not worth your trouble to get angry at people for this. There's more to life than bad customer service. request to terminate the contract but they not getting to me yet (they promise call me back in 48 hour) ... |
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Jan 13 2018, 05:02 PM
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#4
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Senior Member
2,807 posts Joined: Jun 2015 
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QUOTE(SonnyCooL @ Jan 13 2018, 03:00 AM) Called them up to complaint AGAIN cause my old issue not settle yet (2 month), but they refuse to create new report for me and said their system is down ........ BTW, why is your host server in Beijing? Maxis do not take the result tested with other server. They only look at the result tested with Maxis server. I guess this is the reason why they didn't want to take any action about it but anyhow can you tell me more about your problem?Worst after few attempt and irritate their manager till he can't tahan and shouted at me ..... wahahahahah this is what we call CUSTOMER service ..... (upload the conversation soon) .. |
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Jan 13 2018, 06:41 PM
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#5
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 13 2018, 05:02 PM) BTW, why is your host server in Beijing? Maxis do not take the result tested with other server. They only look at the result tested with Maxis server. I guess this is the reason why they didn't want to take any action about it but anyhow can you tell me more about your problem? cause i have few thing major in China, not only host have issue, for example movies site also don't worst iflix also cannot access, imagine how smart TV work ? |
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Jan 14 2018, 01:46 AM
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#6
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 13 2018, 07:41 PM) cause i have few thing major in China, not only host have issue, for example movies site also don't worst iflix also cannot access, imagine how smart TV work ? Tought that UniFi could be better but it turns out to be even worse than Maxis.   |
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Jan 14 2018, 02:34 AM
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#7
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 14 2018, 01:46 AM) Tought that UniFi could be better but it turns out to be even worse than Maxis. unifi lock upload speed ..... |
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Jan 14 2018, 10:46 AM
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#8
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Junior Member
475 posts Joined: Feb 2010
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If you do traceroute, you'd notice that ChinaNET have congestion issue and it's not our problem here.
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Jan 14 2018, 01:41 PM
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#9
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(MystiqueLife @ Jan 14 2018, 10:46 AM) If you do traceroute, you'd notice that ChinaNET have congestion issue and it's not our problem here. the funny part, if i connect via maxis 4g and it have no issue ...... just wondering why ?btw ur reply sound identical to maxis CS reply (minus the SHUT UP), then silence ..... This post has been edited by SonnyCooL: Jan 14 2018, 03:16 PM |
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Jan 14 2018, 01:50 PM
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 14 2018, 02:41 PM) the funny part, if i connect via maxis 4g and it have no issue ...... just wondering why ? Have you tried to change the dns? |
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Jan 14 2018, 02:29 PM
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 14 2018, 01:50 PM) Have you tried to change the dns? both also on google dns or open dns ..... |
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Jan 14 2018, 03:14 PM
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 14 2018, 03:29 PM) both also on google dns or open dns ..... Does this only happens when you're using PC? |
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Jan 14 2018, 03:15 PM
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 14 2018, 03:14 PM) Does this only happens when you're using PC? both i connect via PC .... mobile or my asus 55 router ... |
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Jan 14 2018, 03:23 PM
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 14 2018, 04:15 PM) both i connect via PC .... mobile or my asus 55 router ... Have you test for the packet loss problem? |
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Jan 14 2018, 03:36 PM
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 14 2018, 03:23 PM) Have you test for the packet loss problem? for fiber, sometime i can't even get a single reply from ping ......CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Request timed out. Request timed out. Reply from 121.41.120.103: bytes=32 time=149ms TTL=247 Request timed out. Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 149ms, Maximum = 149ms, Average = 149ms C:\Users\minipc> 4g maxis. CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Reply from 121.41.120.103: bytes=32 time=557ms TTL=39 Reply from 121.41.120.103: bytes=32 time=272ms TTL=39 Reply from 121.41.120.103: bytes=32 time=469ms TTL=39 Reply from 121.41.120.103: bytes=32 time=824ms TTL=39 Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 272ms, Maximum = 824ms, Average = 530ms C:\Users\minipc> This post has been edited by SonnyCooL: Jan 14 2018, 03:39 PM |
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Jan 14 2018, 03:55 PM
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 14 2018, 04:36 PM) for fiber, sometime i can't even get a single reply from ping ...... Can you do a detailed test with PingPlotter? TQ. [PUT THIS ON HOLD FIRST] **DO THE NEXT TEST**CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Request timed out. Request timed out. Reply from 121.41.120.103: bytes=32 time=149ms TTL=247 Request timed out. Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 149ms, Maximum = 149ms, Average = 149ms C:\Users\minipc> 4g maxis. CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Reply from 121.41.120.103: bytes=32 time=557ms TTL=39 Reply from 121.41.120.103: bytes=32 time=272ms TTL=39 Reply from 121.41.120.103: bytes=32 time=469ms TTL=39 Reply from 121.41.120.103: bytes=32 time=824ms TTL=39 Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 272ms, Maximum = 824ms, Average = 530ms C:\Users\minipc> This post has been edited by mztang52: Jan 14 2018, 04:54 PM |
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Jan 14 2018, 04:53 PM
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Senior Member
2,807 posts Joined: Jun 2015
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QUOTE(SonnyCooL @ Jan 14 2018, 04:36 PM) for fiber, sometime i can't even get a single reply from ping ...... Can you also do a test from here?CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Request timed out. Request timed out. Reply from 121.41.120.103: bytes=32 time=149ms TTL=247 Request timed out. Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 149ms, Maximum = 149ms, Average = 149ms C:\Users\minipc> 4g maxis. CODE Microsoft Windows [Version 10.0.16299.192] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\minipc>ping prouter.com Pinging prouter.com [121.41.120.103] with 32 bytes of data: Reply from 121.41.120.103: bytes=32 time=557ms TTL=39 Reply from 121.41.120.103: bytes=32 time=272ms TTL=39 Reply from 121.41.120.103: bytes=32 time=469ms TTL=39 Reply from 121.41.120.103: bytes=32 time=824ms TTL=39 Ping statistics for 121.41.120.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 272ms, Maximum = 824ms, Average = 530ms C:\Users\minipc> |
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Jan 14 2018, 05:28 PM
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Senior Member
5,957 posts Joined: Sep 2004 From: www.bitching.asia
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QUOTE(mztang52 @ Jan 14 2018, 04:53 PM) Can you also do a test from here? What u means ? |
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Jan 14 2018, 05:51 PM
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Senior Member
2,807 posts Joined: Jun 2015
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Jan 15 2018, 05:35 PM
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Senior Member
2,707 posts Joined: Apr 2015
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QUOTE(SonnyCooL @ Jan 13 2018, 02:00 AM) Called them up to complaint AGAIN cause my old issue not settle yet (2 month), but they refuse to create new report for me and said their system is down ........ Hi SonnyCoolWorst after few attempt and irritate their manager till he can't tahan and shouted at me ..... wahahahahah this is what we call CUSTOMER service ..... (upload the conversation soon) .. We have responded to you via another post with case reference number provided. TQ |
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