QUOTE(cyyl @ Mar 7 2009, 02:10 AM)
Well..The question how is IT ppls work in genting quite subjective.
Some ppl might find it fun to work thr some might not.
Typically, most of the IT ppls will have to support 24 x 7 with carry a pager.
User will call you even midnite if they face problem.
For IT at genting highland, there is no development team which develop application.
But there do has application support teams like Casino application support team and Hotel team.
The IT department in genting highland r divide into 2 portion (eGenting and IT planning n service).
For eGenting portion
- mostly are provide application support
- then they try to solve the problem. If can't solve, they will escalate the incident to 2nd level in genting highland.
-eGenting as 2nd level support.
- Wisma genting is the 1st level support. User (from genting highland) will call the hotline number and the IT staff at wisma genting will pickup the call and get to know the problem face by user.
- divide to several team (POS team, Theme Park team, server team, casino team, hotel team,backup team, desktop team,...)
- so different team support different application in different area. Eg: Theme Park team support application use in theme park, desktop team support the office application (os, software, hardware...).
- certain team hv shift schedule. But mostly they provide 24x7 support.
- the work scope js in genting highland only, not include wisma genting.
- sometimes need to standby for certain purpose, so need to back to office at midnight until morning (not fix)
For IT planning n service portion
- this team doing the planning part
- do approvation task 4 certain application
* both portion office is different
Added on March 9, 2009, 11:26 pmQUOTE(Rocan @ Mar 8 2009, 12:16 AM)
I'm not quite sure but I heard of it before. They will place you at various department like FO, F&B, Sales & Marketing, Casinos, and will let you try a few department as a rank and file staff. Then after like a few month, you will be doing management task.
The best thing of this programe is although you are working as FOA or coupier, you are enjoying management salary and entitlement.
As i know management trainee (MT) program in genting quite good. as reply by rocan, MT will go to many deparment. They need to do report about wat they get from each department. the program is around 1 or 2 year period. after the program, based on the performance they will place u at most suitable department. but mostly is at outlet, casino n hotel. then MT will becum assistance manager (AM) or manager, so in executive position in office environment. If in outlet, casino n hotel is more on management environment.
This post has been edited by dodo g: Mar 9 2009, 11:26 PM