I got bad NF-A12x15 fan right out of the box from purchasing NHL12S. Should I contact directly to Noctua to request RMA?
Noctua Malaysia Official Thread
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 Apr 23 2019, 05:35 AM
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#221
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Junior Member
938 posts Joined: Sep 2013 
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Apr 23 2019, 12:01 PM
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse 
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QUOTE(Steponlego @ Apr 23 2019, 05:35 AM) I got bad NF-A12x15 fan right out of the box from purchasing NHL12S. Should I contact directly to Noctua to request RMA? Hi, may I know where you bought the heatsink from? |
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Apr 23 2019, 02:14 PM
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Junior Member
938 posts Joined: Sep 2013
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QUOTE(Edifier @ Apr 23 2019, 12:01 PM) Hi, may I know where you bought the heatsink from? Bought from NewStorM on Shopee last week. Fan got bad bearings i think, makes loud tickling noise when it start spinning.This post has been edited by Steponlego: Apr 23 2019, 02:14 PM |
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Apr 24 2019, 03:29 PM
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse
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QUOTE(Steponlego @ Apr 23 2019, 02:14 PM) Bought from NewStorM on Shopee last week. Fan got bad bearings i think, makes loud tickling noise when it start spinning. Sorry for the problem caused, can you capture a video for us? |
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Apr 26 2019, 12:24 AM
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#225
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Junior Member
938 posts Joined: Sep 2013
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QUOTE(Edifier @ Apr 24 2019, 03:29 PM) Sorry for the problem caused, can you capture a video for us? I just got reply from Noctua support, took them a few days to reply. Sent them these two videos and waiting further reply:https://www.youtube.com/watch?v=MurORxAfY18 https://www.youtube.com/watch?v=z6_2pF5FgNg can exchange 1 on 1 with new fan with distributor in Malaysia or I need to post this bad fan to Noctua in Austria?  |
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Apr 26 2019, 07:33 PM
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Forum Admin
44,415 posts Joined: Jan 2003  
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Apr 26 2019, 08:42 PM
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Elite
6,799 posts Joined: Jan 2003 
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QUOTE(Steponlego @ Apr 26 2019, 12:24 AM) I just got reply from Noctua support, took them a few days to reply. Sent them these two videos and waiting further reply: sounds like its scraping on the plastic inner wall.https://www.youtube.com/watch?v=MurORxAfY18 https://www.youtube.com/watch?v=z6_2pF5FgNg can exchange 1 on 1 with new fan with distributor in Malaysia or I need to post this bad fan to Noctua in Austria? |
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Apr 26 2019, 09:14 PM
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Junior Member
938 posts Joined: Sep 2013
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QUOTE(cstkl1 @ Apr 26 2019, 08:42 PM) sounds like its scraping on the plastic inner wall. That's my initial thought exactly, but upon closer inspection I can confirm the sound come from the center of the fan which most probably the bearings. If I manually spins the fan, I can easily feel rough vibrations coming from certain quadrant at the center.Good news, Noctua is sending me a new replacement fan.  |
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Apr 26 2019, 09:17 PM
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Elite
6,799 posts Joined: Jan 2003
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QUOTE(Steponlego @ Apr 26 2019, 09:14 PM) That's my initial thought exactly, but upon closer inspection I can confirm the sound come from the center of the fan which most probably the bearings. If I manually spins the fan, I can easily feel rough vibrations coming from certain quadrant at the center. strike wei..Good news, Noctua is sending me a new replacement fan. protest of sadness at interasia office@keponh dont give in protest!!!!! revolt!!! be da first lit the fire of rage!!! j/k glad it got sorted if not... hehehe... |
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Apr 26 2019, 09:51 PM
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Forum Admin
44,415 posts Joined: Jan 2003
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QUOTE(cstkl1 @ Apr 26 2019, 09:17 PM) protest of sadness at interasia office@keponh Not in Kepong btw........ |
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Apr 27 2019, 11:45 AM
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse
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QUOTE(Steponlego @ Apr 26 2019, 09:14 PM) That's my initial thought exactly, but upon closer inspection I can confirm the sound come from the center of the fan which most probably the bearings. If I manually spins the fan, I can easily feel rough vibrations coming from certain quadrant at the center. Hi, do you mean Noctua Austria will send the replacement fan to you directly? Good news, Noctua is sending me a new replacement fan. |
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Apr 29 2019, 08:36 PM
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#232
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Junior Member
938 posts Joined: Sep 2013
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QUOTE(Edifier @ Apr 27 2019, 11:45 AM) Hi, do you mean Noctua Austria will send the replacement fan to you directly? Yup, that's what they said. They will probably will ask me to throw away the bad fan once the replacement new one arrive. |
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Apr 29 2019, 09:11 PM
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#233
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse
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QUOTE(Steponlego @ Apr 29 2019, 08:36 PM) Yup, that's what they said. They will probably will ask me to throw away the bad fan once the replacement new one arrive. Noted and sorry for the problem caused. |
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May 1 2019, 12:48 PM
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Newbie
2 posts Joined: May 2008
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Hi...
Planning for Ryxen 7 2700X with NH-D15 CPU cooler... Can it fit in a Cooler Master Advance HAF 912 case? Bomberman00 |
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May 1 2019, 02:11 PM
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#235
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Senior Member
1,616 posts Joined: Aug 2010
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QUOTE(bomberman00 @ May 1 2019, 12:48 PM) Hi... hmm according to spec, D15 about 165mm height while HAF 912 can support 175mmPlanning for Ryxen 7 2700X with NH-D15 CPU cooler... Can it fit in a Cooler Master Advance HAF 912 case? Bomberman00 http://us.coolermaster.com/product/Detail/...er/haf-912.html https://noctua.at/en/nh-d15/specification |
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May 4 2019, 05:58 PM
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#236
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Junior Member
48 posts Joined: Sep 2009
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Anyone selling the 92mm slim profile fans standalone in Malaysia? I don't see anyone selling them here
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May 5 2019, 12:57 PM
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#237
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse
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QUOTE(Nigel+ @ May 4 2019, 05:58 PM) Anyone selling the 92mm slim profile fans standalone in Malaysia? I don't see anyone selling them here Hi, we only have NF-B9 stock on hand. |
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May 6 2019, 07:31 PM
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All Stars
10,475 posts Joined: Jan 2003 From: Sarawak
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QUOTE(Steponlego @ Apr 29 2019, 08:36 PM) Yup, that's what they said. They will probably will ask me to throw away the bad fan once the replacement new one arrive. Noctua can also send from Taiwan.Had my experienced with the free AM4 kit. Excellent service from Noctua.  |
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May 7 2019, 10:06 PM
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#239
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Senior Member
2,524 posts Joined: Jan 2003 From: Beneath the starry night
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Any idea when NH-U12A will be available locally?
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May 8 2019, 10:49 AM
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Store Representative
9,161 posts Joined: Jan 2003 From: Edifier, Stax, Noctua and AirPulse
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QUOTE(hypermax @ May 7 2019, 10:06 PM) Any idea when NH-U12A will be available locally? We try to bring in on next month. |
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