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lgs
post Nov 5 2018, 08:01 PM

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QUOTE(ViewSonicMY @ Aug 13 2018, 10:57 AM)
Thank for you guys to choose ViewSonic VX3276-2K! Can @ReaperX and @tungfunglaw PM us contact information, so we can further action on the case gap issue?

To other ViewSonic customers or potential VX3276-2K customers, please feel relieved about the product quality. We checked on service record for this model, ViewSonic had sold more than thousand units in Malaysia, for the cases return to service centre, though the % is less than 0.5%. ViewSonic still pay high attention on this. Quality product and seamless service is always the top priority for us.

@tungfunglaw, we will also check the light bleed issue when we receive your unit in service center.
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I just bought a unit VS3276-2K recently and having this bleeding issue, how do I fix this? sad.gif

Do you provide on-site support?

This post has been edited by lgs: Nov 5 2018, 09:44 PM


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lgs
post Dec 3 2018, 09:39 AM

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QUOTE(ViewSonicMY @ Nov 5 2018, 11:41 PM)
Your case right, better refer to the service center.

The call number is on 1st page, pick up service available.
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The service center say this is the feedback from vendor:

"Backlight bleeding cannot be fixed, it’s IPS panel feature. Yes, it may different for each monitor.
According to the photo, the backlight bleeding condition is ok (in spec.), no problem."

Can you confirm this? That back light bleeding is part of the vx3276-2k's product / feature?

Thank you.

This post has been edited by lgs: Dec 3 2018, 09:40 AM

 

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