QUOTE(Zot @ Dec 18 2017, 02:17 PM)
Here is what said on Lelong
Seller is responsible for all shipping matters regardless the shipping is done by the seller in the country, or by the supplier from overseas.
1. The buyer did not receive the item.
Seller is responsible to check the status of the order and the delivery with the courier company to know where is the item at. The seller is responsible until the buyer receives the item they paid for.
The seller is responsible to contact the courier company to get the update on the shipment and advice the buyer for the delivery status.
If the item is delayed for delivery by the courier company, the seller should contact the courier company to check and rearrange delivery and inform the buyer.
As a seller, please do not request your buyer to follow up with the courier company on the order delivery status. The responsibility belongs to the sellerhttp://help.lelong.my/shipping-responsibilities/
Great link, and actually there is point number 4 in the same page which perfectly matched TS situation.
4. Item lost by courier company.
The seller is responsible to lodge the claim report with the courier company if the item is damaged during transit or delivery. Even though the report has been made to the courier company, the seller is still responsible to complete the order transaction for the buyer by either delivering the order (item) again, or fully refund the buyer (refund should include item price and shipping cost). It is not the buyer’s responsibility to claim or report to the courier company, or wait for the claim from the courier company.