QUOTE(Lancelot9 @ Nov 21 2018, 12:06 PM)
Sorry.. I have different point of view.
We are doing e-hailing service not public transport service. E-hailing basis is matching each other not control or force driver to accept trip and force rider to use his service. What system have to do is encourage people to use his platform under certain rules and regulations. Not through the max control.
Okay. Back to the statement. If driver pay higher commission, give out HG incentives by turn off AA. Why driver can’t filter trip under certain percentage of AR? Yet have to control by time up feature. As we know, driver filter job too much and he will not gain much because spend too much time in filter. But at lease he get what he want rather than gambling his evening something like to klcc for more than one hour drive with only Rm10-15 and worst is how to get out from there that it could be another 0.5-1 hour. As a driver, I hope that I can go home happily with some decent earning other than with shame because of ruined by a trip that you not desire for the whole evening.
As a driver, rider convenience is not my obligation. The moment we start engine, put online is expect to make some decent earnings with right fare and right direction. Not something like obligated to send you to somewhere that we know will ruin your whole evening and really don’t want to go. Don’t tell me this will not happen. Driver is trying his best to avoid this kind of trip with his limited bullet. But it’s still a just trying.
The system is already work so unfair to the driver in terms of lower fare than taxi fare, fix fare(which is haggling from reverse side), shorten notification, AA, time up, trip cancellation upon arrived, reducing incentives, rating system. What else that driver not been control yet??
You are saying that Grab is just a facilitator, and should not control the preferences of the drivers. Let's compare Grab with property agents.
In a property trading:
- the seller determines what price to sell her property
- the buyer determines what property to buy, and at what price
- the agent tries to match each other and facilitates the deal
In e-hailing:
- Grab, not the driver or rider, determines the fare
- Grab also pays out incentives to drivers (even though the amount is getting less)
In short, Grab is a facilitator, but its roles are more than that.
Maybe we can have a pure facilitator platform which gives drivers all the freedom. You can start one if you like
But in that case drivers will be spending a lot of time bargaining with riders, and cannot expect incentives if they are stuck in traffic jam.
You say we are in e-hailing. That's right. But what you describe is more like ride-sharing or carpooling.
There are many ride-sharing / carpooling platforms in other countries. But the fact that Uber, Didi etc. remain the most popular basically says something...