So no more based on CR percentage? Now by Cancellation Count?
So far only when so badly need then cancel.

Ping may start when we are about 100 m from the point, but we are moving. Often cant figure where actually the pickup location. then open navigation, Waze slow to open nowadays. Only show long route, while the location is just about 200 meters behind. If reversing is possible, sure do that. But with rather busy traffic. Not dare to take the risk.

My Driver Cancellation is very rare, only in unbearable condition do I cancel. If more than 7 km to U-turn like that.. Once badly need to toilet. Most of the time eat the medicine.

We keep DR to minimum. But Rider cancellation we just cannot control. A lot of rider play fool of this. They book, we accept, within seconds they cancel. Some, we drive almost arrive they cancel. Some, upon arrived, they cancel. Worse, arrive, send "I'm here" nothing happen. Call, straight into voice message. Or number not exist.
Grab allow non-existing number for rider registration..


So lately send "I'm on the way" once going, and check if got double tick or replied. If nothing, then be prepared. take screenshot..

Rider play play also we drivers kena.

Was in KLIA queuing for pickups. at about 8:04 am start 501-600
At about 11 am was 91-100.
Then no update for quite long.
Stayed right inside Landside Operations.
Then received

RM0 GRAB: Selamat Datang ke KLIA. Nombor giliran anda untuk: GrabCar: adalah antara 501 hingga 600
Pastikan baki Credit Wallet anda mencukupi untuk menerima tempahan. Info lanjut: bit.ly/KLIAqueue

Devastating. Called CS, said they take the report, and put back in queue. While by then already in queue and to 401-450.

Then, not so long to get 351-400. Again back to 501-600.
Called CS why pushed back. The answer is they record the case... "ada apa-apa lagi kami boleh bantu?"

Tired waiting. Just left KLIA empty. If know that will easily happen, better get out after dropping off the morning passenger.

I had GPS installed in car, sending location every 10 seconds using XOX.
Noticed a gap between 11:04 and 11:09 which means network fail between that time. Since XOX is riding Celcom, that means Celcom failed during that time that cost me losing the queue.

There is also gap between 11:13 - 11:18, 11:27 - 11:28, 11:31 - 11:33
This maybe factor the second time queue pushed back.

Called Celcom that I noticed the Grab App is "Connecting" several times, but since the resolution is to check my sim card and do troubleshooting, I think that is nonsence since that does not happen elsewhere. When back to Cheras and run around the evening, never have "Connecting" issue.

Asked Grab CS if using wifi from other handset on other telco operator set as hotspot will have effect on Grab Driver App, CS said no effect. But WE1207 last year I was accused of not using genuine driver app. That time very often set other phone (on Digi) as hotspot, and Driver App connects through the hotspot. The iphone which run driver app use celcom.

Anyone experiencing this?

contract lorr 2 years for the iphone.

Iphone 7.

Even complete 3 per hour with 3 minutes remaining causing wary the 4th ping will be jerung. Can wipe off the possible incentive from the previous 3 trips and the next hour block will be no income.

Syiok-syiok already got 6,8,7 then 38. and mistakenly accept the 38. Finish. Some more, it's 58 or 59th minute.

Few times got the same rider after dropping them off.
once Drop off one rider at Puchong Jaya, then got short trip nearby, then got that rider again to Time Square.
Next case, drop off rider at Kuchai Lama from tasik selatan. Got around Kuchai Lama, then ping again from the rider that just drop off. Drive back to tasik selatan.

Will grab regard this as gaming?
The latter had asked if I can take them back to tasik selatan. I said, since he didnt book multi stop, the trip ended there. Need to book another. Maybe because no other driver nearby, it came back to me.

Looks like grab just pick any driver randomly, setup allegations to deny the driver of incentives.

I have been denied of one week incentive estimated worth RM270, on allegation that I'm using non-genuine driver app.

Have complained, emailed.. last email from crap is we escalated to top management.

So, everyone, just be prepared to be gamed by crap

iphone 7
bought last June. Never taken to any shop to modify etc. I myself never know rooting.
typical half-age uncle not tech savvy.
how can get my iphone7 rooted?
was ios10 when purchased. Opted IOS 11 already.
that's all I do with the phone.

Believe every driver has experienced this kind of requests. In early days, accept, because dont know what to do.
Nowadays, not accept side deals. Clearly tell them we are at risk doing so. Tell them should book multi-stop, and also the 3 minute stop limit. Ask them to book another. And tell them no guarantee will get me again.
Then hoping will get another ping immediately or purposely set unavailable. Best if already have another booking to go for. They cannot ask anymore.

Ridiculous crap.
There are many riders use grab to commute daily to work and back. So everyday, at about the same time, they will book and get driver nearby. If the driver happen to be there, he may get the ping. The next day, if at the same time he happens to be in that area and gets the ping, he is accused of gaming?? Driver never able to choose trip, or rider ever. It's the system that assigns. Still driver at fault.
Ridiculous..

Going offline means reduced online time for that hour. The incentive will be prorated.

HG block TOPUP OL EST-GC %hr %topup

UP 12 PM 14.00 37 4.42 62% 32%
HP 3 PM 23.00 49 15.67 82% 68%
HP 4 PM 6.00 54 3.00 90% 50%
UP 7 PM 7.00 52 2.60 87% 37%
UP 10 PM 19.00 24 4.00 40% 21%

Don't understand how they calculate the prorates.
online 54 minutes, ie 90% of the hour. but the estimate received next day is only 50%. Not recording the actual incentive for that hour..

See, we offline few minutes from the hour, crap cut a lot of our projected incentives.

Either we start a bit late for the hour or get offline before end of the hour, appears they cut the incentives differently.


This post has been edited by wak_amat: Jan 11 2018, 10:39 AM

I was softbanned for one day too, and the incentive for the week worth RM260 forfeited.
There was notification by grab to update driver app, but for IOS is excluded. So, remained the driver app.

>>



Ok.. It's HP at 4PM.. Managed 2 trips (7 + 17 = 24), Hourly Guarantee for 2 trips is RM30. Less the fare collected, the topup will be RM6 before commission.

Now we are only online 54 minutes. 54/60 is 90% of an hour.
But, instead of getting 90% of the topup, i.e. RM5.40, the estimated topup we will receive is RM3.00, which is only 50% of the calculated topup if we are online full hour.

Is it making sense now?

So these are sample of prorated online time and the prorated incentive if we are online less than full one hour per HG block.

HG block TOPUP OL EST-GC %hr %topup
UP 12 PM 14.00 37 4.42 62% 32%
HP 3 PM 23.00 49 15.67 82% 68%
HP 4 PM 6.00 54 3.00 90% 50%
UP 7 PM 7.00 52 2.60 87% 37%
UP 10 PM 19.00 24 4.00 40% 21%

P 4 PM 12.00 29 2.18 48% 18%
HP 5 PM 7.00 59 6.33 98% 90%
UP 6 PM 17.00 60 17.00 100% 100%
HP 8 PM 17.00 51 12.50 85% 74%
P 11 PM 14.00 36 6.40 60% 46%
P 11 PM 8.00 36 0.40 60% 5%

When the recorded online is full one hour, the estimated incentive same with the topup we calculate from the table. Otherwise, the prorate will be less than


The estiimated incentive is at lower percentage than the percentage of time we are online. How do grab calculate?

Ahhh... cannot format


This post has been edited by wak_amat: Jan 12 2018, 02:43 AM

So, if you are online 50/60, your prorated incentive will always be 50/60 times the topup?

Hard to hear good luck. always tough luck.


This post has been edited by wak_amat: Jan 12 2018, 02:49 AM

[quote=marmurra,Jan 12 2018, 03:02 AM]
[quote=wak_amat,Jan 12 2018, 02:20 AM]
Ok.. It's HP at 4PM.. Managed 2 trips (7 + 17 = 24), Hourly Guarantee for 2 trips is RM30. Less the fare collected, the topup will be RM6 before commission.

Now we are only online 54 minutes. 54/60 is 90% of an hour.
But, instead of getting 90% of the topup, i.e. RM5.40, the estimated topup we will receive is RM3.00, which is only 50% of the calculated topup if we are online full hour

We’re going to use the above mentioned as example.
Time / duration in minutes:
-Achieved = 54
-Required = 60

Incentive rates in MYR according to jobs:
-Fare collection = 24
-Highest payout = 30

Calculations :
(54/60) = (0.9*30) = (27-24) = 3

[/quote]

Oh, now it's clear.
Thanks.

Ok, thanks for the clarification.

Had a rider cancel when i had to round the midvalley to come back to east entrance, said wasting his time la and so on. get next ping, from the same rider. he immediately cancel. I thought.. that's excellent!! I also don't want to see his face.. hahaha. cancelling twice, then cannot book again ya?

In a way, my mistake also. Just drop a rider before the ramp to the entrance. Then his first ping. If go up the ramp will immediately arrive, but not knowing that is east entrance. So missed the ramp and have to make one round, it's heavily jammed. about halfway round the rider text and ask this and that. then the wasting my time text, and cancel. I keep driving and almost arrive the ramp, his second ping. Maybe recognised my ID, he cancelled. I feel so good, not to have such egoist to handle. Then come the next ping from someone else for cititel if not mistaken, heading to KLIA.

I guess, meaning hold pressing Drop-Off later towards hour-end to save the hour block from jerung that may eat-off any incentive possibly collected.
Coz, nowadays if doing that we may be suspected of gaming and face the consequences of ban or incentive forfeiture.