Sometimes i'm very blood boiling when rider cancel half way, i spent about 10min and 2-3km to fetch u, and then out of sudden job cancel, really really wtf looking at this.

Sean Goh said we took this very seriously. but when i call CS, they don't seem take it seriously or sleeping on their work, keep saying "Cancel without notification right?". This make me even more blood boiling. I explained to them cancel half way, they replied "Still no notification right?"    

Go to their help function, totally useless, i look at the option also don't know where to complain, grab build that for fun is it.

Cancellation should have its own section so that driver can provide feedback, if not it will be phone call and wasting time and resources for both party.

Seriously they need to buck up lah, given them half year to improve and yet still the same. Just now got rider complain, his grabpay got dispute for half years and yet did not refund, driver click pick up without rider on board, end up he was charge RM10, email to grab several times also useless, every time standard answer and he got fed up and use cash for each ride.

10 cancellation u want me to type one by one? they should have a function to click on the feedback on the cancelled job

your style reply one email tembak all cancellations... you think CS so hardworking to cross check meh?

Driven but kena suspended because of the fcking gs picked up earlier.

While fetching 1st passenger to his location then tiba2 got 2nd bookong come in. Jist whack bevause its rm6.

Because arrival the lady who made 3rd party booking already ask 'are you dropping my son first? "

After pick up,  that fellow half way want me go back his pick up point and wait for 10min. Of course no way as i have another passenger here. Then he decided to get down without paying, so asked him to pay before leaving. 1min later that lady text me that why you collect fare from my son while you dint pick him up. So replied,  if i dint pick up your son amd how your son going to pay me?

So her final line,  im reporting you to grab bla bla bla.

And im suspended today because of this stupid rider. Grab protect them by saying we should not collect fare from them.

So i asked that grab staff,  if i order from sunway to klcc,  half way get down from pj,  u no need to collect from me? Diam saja

Told him that i contacted cs and instructed by them to collect the fare. So cs kena me now? That staff just keep apologies my ass. Im still suspended

yesterday i was doing my midnight drive.
i was in ss2 and then i got a ping to pickup at sunway giza....
i thought it was a fluke so i didnt accept it.
managed to make my way to brickfield for a quick spalsh and dash of fuel the n got another ping. this was even worse it was a pickup at plan b publika.....
11km pickup ..

Which part of my story sounds fun? Me not managing getting my a.r up or staying at home when other people go out partying? Haishh what a sad life.

On a separate note, when i was working not as a grab driver i used to be travelling oversea during christmas up till new year.Now? Only picking up people who go travel to klia. How things have changed.

Peoples who claim to know me says im not good at saving money.In my defense i always say im good at spending money.

Gonna work hard and start saving before jetting off somewhere.Felt like i badly need a holiday.

Just look at 0:59, mistake on destination > Call CS.

Then goldgoatboy call CS > Suspension. I really like the way grab conduct.

Guys im confused.Picked up one rider who was really nice with rm8 fare.Halfway he received a phone call and requested for me to send him somewhere else which is not too far from original position.Being a good driver i obliged and theres no way im leaving a good man in the middle of the road.He continously said sorry and even paid me rm10 for the ride.
Question : To avoid grab accusing me of gaming and to avoid my rider getting warning what shud i do? Give feedback,call cs or help centre? Or just do fck all?

their sop is"put remark"... is better to have a remark then not... documentation is better then nothing

I just put some comments on feedback with red face button(felt bad about doing this).And called cs to explain the situation.As we need more good riders, i hope he doesnt get any warning or even worse suspension. I hope i have cover up my ass aswell as previously i been warned about gaming due to delaying pressing drop off eventhough im on 25% comm flexy driver.Being on 25% flexy being accused of gaming still baffled me to this day.

Why cannot opt in to 20% and sado oni

The reason im on 25% flexy is bcos im doing uber aswell.Hope tht clear things up.

grab should just remove the function and cs aswell.

Jia lat

Malaysia cannot be 10% only.

SPAD 10%
BN 10%
Grab 5%
There goes our 25%.

you dunt know meh... grab need 25% to pay for their top notch talent mAh... good talent not cheap you know. 😵

I feel like this papaya is code for something not fruit...