During the leasing period, should customer lose the leased phone or should it get stolen, they must follow the process for insurance claim for replacement via AmTrust Mobile Solutions.
Replacement
Customer needs to submit a police report on the loss of leased phone to Celcom and submit this together with their claim to Insurance partner.

Once, the submission for replacement is approved, customer to pay for the Excess Fee.
For replacement of phone where needed, it will be replaced with new like-for-like model by Insurance Partner within 7 days.
The Insurance Partner will update new IMEI of the replacement phone in Celcom’s system.
The old IMEI will be blocked through another system and will be reported as lost device to SKMM.
Maximum number of claims is up to 2 times per policy before the policy is terminated.