Dear Valued Customer,
Thank you for patiently waiting for our response. Our sincerest apologies for any inconvenience caused.
Pertaining to your inquiry, please be informed that we have coordinated and escalated this matter to our respective team and upon receiving their feedback and as advised, all PETRONAS Gift Card purchase balance will be withdrawn by the end of 1st of January 2018 as stated on the email you have attached as the promo is only valid till end of 2017 only and we highly suggest you to used all the balance of your PETRONAS Gift Card within the given time frame to maximize the usage of your card.
Our utmost thanks for your kind patience in this matter and all the inconvenience caused is mostly regretted.
We appreciate your cooperation and kind understanding on this matter and assure you that we are constantly evolving to better suit your need.
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on
http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia
Francis | Customer Service
Lazada Malaysia
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Got this email from lazada regarding the petronas gift card...another story again =.=