Hey guys, what are your experiences with the KLCC 1 Hour "Instant" Approval?

I've recently went to apply for the CIMB Enrich Platinum MasterCard at the KLCC branch - Instant Approval system was down and they had to put my application through at a later time. It has been 4 days since I've heard back from them. Called up CS and their standard answer has always been "Application In Progress".

Has anyone experienced something similar to this? What was your wait time upon application?