contact the CSU and waited for 10 days.
just received a call approved the missing cash back to be credited into my account.

thanks all here for the solution..

Lesson learnt.
If they playing with tricks telling you all kinds of grandma story refusing to honor cash back, just email to CSU and CC to BNM Telelink.
They will keep all their grandma story and grant you the cash back you entitled

nope another case of completing transaction online but they claim merchant post the transaction offline and hence did not qualify for cash back.

i suppose the transaction date in oct but posting date in nov ended up no 5% rebate case did worth a try to email their CSU and CC to BNM Telelink.

since T&C clearly stated 5% CB in Oct.
if they want to argue posted date delay (Eg transaction on 28 Oct), they should instead add in another clause in their T&C stating transaction completed in Oct need to be posted within how many days or no CB would be granted.

no need to talk much to their cs over the phone.
those cs have no authority and are instructed to tell you all sorts of grandma stories to drag time make empty promise and so perhaps some will frustrated and give up.

just email their cust resolution center and CC copy to BNM telelink.
their CSU will have a specific officer in charge of the case and will follow up by calling you personally.

their cs is a joke.

the reason of calling cs is the make a point in the letter to CSU and BNM that we did try to resolve the issue by calling the bank cs but to no avail

email their CSU and CC BNM

after looking at how citi revise their cash back benefits.
cimb cash back seem not tat bad actually...
lol..

for citi, spending less than 1.5k you basically get nothing

i have both m2u and clicks...
frankly speaking, clicks is not even comparable to m2u, at all..

(The only Malaysian bank website that using CAPTCHA)

clicks website suffer from serious lagging issue...
the old clicks is relatively better...

the new m2u, on the other hand, is very good and stable.

This post has been edited by sjz: Aug 10 2019, 10:53 AM

Let's say reload to BP above 3k. Entitled to get cash back of 5% for petrol and grocery? Or BP didn't counted? Find on 1st page didn't state
*

Thanks for the info..

wow thanks for the insight...