huh? 

Q8
I wish to opt out fromAuto Balance Conversion program, what will happen to my current balance conversion plan (if any)?

A8
You can choose to opt out fromthis program bycontacting or emailing the Bank as per below. An SMS notificationwill be sent to your registered mobile number with the Bankto confirm that you will no longer participate in this program.

Your credit card balances will no longer be converted under the Auto Balance Conversion program once you opt out from this program.

To opt out from this program, you can :

- Call our Contact Centre; or
- Download Customer Request form which can be found at CIMB Bank Credit Cardsectionon our website www.cimb.com.my and email it tocru@cimb.com

For existingAuto Balance Conversion, your monthly repayment will still continueuntil the end of installment payment plan period. Alternatively, you can choose to make full payment to pay off your existing Auto Balance Conversion.

Q3 How do I qualify for Auto Balance Conversion?

A3 You are eligible for this program if you meet all the criteria listed below:
 A Malaysian nationality;
 Annual income equal or less than RM60,000 (as per your records with CIMB);
 Did not make full payment for credit card outstanding balance for the past 12 months;
 Over the past 12 months your average credit card(s) repayment is not more than 10% of your total outstanding balances.

Q4 How do I enroll for the Auto Balance Conversion?
A4 You will be automatically enrolled into the program upon meeting the eligibility criteria every 12 months stated on Q3.

You can find the answer from here

Cardholder Eligibility
4. To be eligible to participate in the Programme, the:-

i.Cardholder must be a Malaysian having an annual income of not exceeding RM60,000 (as per the latest verified income in CIMB’s record);
ii.Cardholder’s average payment ratio for the previous 12 months does not exceed 10% (i.e. for the past 12 months he has made an average repayment of 10% or less of his outstanding balances);
iii.Cardholder is a consistent revolver over the past 12 months(i.e. the Cardholder has not made any full payment of his statement balance over the past 12 months); and
iv.Cardholder’s card account is current and not delinquent.

5. A  Cardholder  will  be  assessed  by  CIMB  on  his  eligibility sevendaysbefore  his  Card  statement  cycle  date.  If  a Cardholder is assessed to be an Eligible Cardholder, CIMB will send him a short message service (“SMS”), notifying him of his eligibility and unless the Cardholder chooses to opt out, CIMB will automatically enroll the Cardholder into the Programme which will take effect the following month.

6.Cardholders may opt-out from the Programme by contacting CIMB Call Centre at +603 6204 7788.