If no mistaken, GL vouchers is send to cardholder by anniversary right ?

Because my one is going to expired on Feb 2018, but I'm able to use it on May 2018, hope I can get it before the travel date...

Yes, annually. I got my first set in Dec 2016.

same gifts directly from CIMB

Finally received my extra 4.8% cash back nearly 2 weeks after raising dispute claim for October transaction.

Ended up with RM20-30 credit balances on all my 4 supp cards which I requested to be transferred to my principal.

finally you can relax

i not yet receive any refund, look like need to call them again d.

Finally can cancel it?
2nd retention offer maybe?

fitness tracker, dunno apa brand.

Price should be around rm100

now the cs try to twist which say the missing of 4.8% CB online transaction on Oct should follow posting date.

Mine was refunded. I just wrote one email and refunds processed without question.

I request to lodge complain and get the complain number.
wait for them to "investigate"

no need to talk much to their cs over the phone.
those cs have no authority and are instructed to tell you all sorts of grandma stories to drag time make empty promise and so perhaps some will frustrated and give up.

just email their cust resolution center and CC copy to BNM telelink.
their CSU will have a specific officer in charge of the case and will follow up by calling you personally.

their cs is a joke.

the reason of calling cs is the make a point in the letter to CSU and BNM that we did try to resolve the issue by calling the bank cs but to no avail

Just follow up with a email to CSU n cc BNM with the case number.. Bcoz BNM already have a record of similar case for sure.. I’ve waited for more than 1 week n they refuse to response to my email.. i straight away email to bnm n cc them, then only they quickly send me a case number n resolve it in 3 working days.. n the 4.8% credited on 18 Dec

once you reported to BNM, CIMB will get fined $1k so they will take it seriously

This post has been edited by DarReNz: Dec 23 2017, 08:20 PM

I try summit 2 days ago at cimb website ,dint ask me to choose any gift

cancelled my card.. bye cimb.. they offer rm30 for spending rm200..

2nd retention or the first time? RM 30 for RM 200 is quite a good deal (15% cash back). I would gladly accept it...

first and direct cancel.. just for reference if anyone want to cancel.. rarely use nowadays, thats y straight cancel