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 Maxis Slow Internet 4G felted cheated

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Maxis
post Dec 5 2017, 04:21 PM

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QUOTE(bryan1125 @ Dec 3 2017, 12:09 AM)
Been using maxis One plan for a long time it's usually really fast and reliable
now that they gave us extra quota on weekends it sounds great.(almost switch out of maxis before this but decided to stay due to this)
However the internet speed is literally shit almost close to zero when i'm trying to download videos,some computer software, and torrent (HOTSPOT to PC)
Other than that the speed was just fine, i'm thinking they might be throttling back the speed on the maxis side because other application works just fine
If i'm given free (25GB for my case) during the weekend shouldn't i be free to use it as i wish rather than limiting on what can i use them on?
Sounds good that we're getting free weekend Data and looks good on paper when competing with other service providers but this is a shitty deal
and Maxis didn't inform me about this. I personally think it's a cheat on us customers, and bdw did you ever noticed the price for topping up data ? 1GB for RM30
I'm very very disappointed with maxis again and again, i'll be switching to anything but maxis next week. bangwall.gif  mad.gif
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Hi bryan,

kindly inbox us with your details for our onward checking on this matter .

TQ
Maxis
post May 25 2018, 04:34 PM

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QUOTE(UserU @ May 23 2018, 01:03 PM)
I noticed lately 4G speeds have been quite shitty.

At times, the pages would be stuck at loading, and reconnecting (off and on mobile data) does the trick.
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Hi,

We're truly sorry for the inconvenience caused.
Pls PM us your details as below for further assistance,

Full Name (as per IC):
NRIC:
Mobile Number:

TQ
Maxis
post May 29 2018, 04:28 PM

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QUOTE(EdwinCodec @ May 28 2018, 03:26 PM)
I'm having the exact similar issue. Not sure is it the line or the device itself.
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Hi EdwinCodec,

Do try to restart your phone & monitor. If issue persist, kindly Pm us the details as per below for further assistance.

Name:
IC:
Phone Number:
Full Address:
Nearest Landmark:
Screenshot of your latest Speed Test Result:

TQ
Maxis
post Jul 4 2018, 04:38 PM

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Hi All,

The network is always our priority concern. If the 4G issue at your location still persist. kindly PM us your details as per below for further assistance.

Name:
Phone number:
Full address of your location:
Nearest landmark: (eg: SMK xxx)
Screenshot of your speed test result.

TQ
Maxis
post Jul 15 2018, 04:08 PM

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QUOTE(nexona88 @ Jul 15 2018, 01:34 PM)
congestion issues getting bad to worse nowadays..
slow loading & speed sucks big time..
it's 4G, but feels like GPRS speed only doh.gif
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Hi,

Sorry to hear on your recent network experience and allow us to assist you. Kindly PM us the below details for further assistance.

1. Account Number/Mobile Number:
2. Since when issue occurred:
3. Latest occurrence (date/time):
4. Exact Address:
5. Landmark:
6. Device:
7. Signal strength:
8. Network mode (E/3G/H/H+/4G):
9. Indoors/Outdoors:
10. Speedtest result (screenshot): https://prnt.sc/
11. Alternative contactable number:

TQ
Maxis
post Sep 17 2018, 05:14 PM

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QUOTE(Blu3skyzz @ Sep 17 2018, 04:07 PM)
Hi maxis, i think have about 2 to 3 months your line at my area unstable before a good. Line is full. I always use 4G but it keep change to H a lot of time. It so terrible i cant even play a good game. And sometime internet wont run. Later will pm you those detail u require.
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Tq for the reply. Do reply us the soonest for our onward review on this matter. Tq, Jana
Maxis
post Sep 30 2018, 04:28 PM

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QUOTE(arkana @ Sep 22 2018, 12:53 PM)
Hi Maxis ... I also encountering bad network connection with all my Maxis line inside my house. Previously Im able to get stable 4G connection but now most of the time only able to connect to H or H+. Kindly look into the matter my current location Putra Heights Subang Jaya. Very frustrating when i pay so much but unabel to connect to 4G for its full potential. MAXIS PLEASE LOOK INTO THIS MATTER URGENTLY
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Hi arkana,

We have checked and regret to inform that there are network interruptions in the said location. Do rest assured that our relevant team is in the midst of rectifying it and it is estimate to resolve by 3/10/2018 if there is no hurdles.

Should the issue still persist, do revert back to us for further checking on that location.

Thanks!

 

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