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 Home Fibre slow download speed

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syk
post Dec 2 2017, 12:06 AM

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QUOTE(jayjae @ Dec 1 2017, 10:56 PM)
Hi Maxis,

I m just upgrade from 10mb to 30mb recently, but my download speed rarely can reach 30mb, no matter using p2p or direct download, even my steam maximum download speed also around 10mb only, why is this happened? Can Maxis help reset my port? Will it help?

And when the maxis operator called to upgrade, they claimed that download and upload speed also 30mb, is that true? But when speed test, upload speed around 10mb only.
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I'd the same problem after upgrade to 30mb. Speed test result still 10mb.
You need to call them to complain, and show them speed test result.
Maxis need to fix this from their end.
syk
post Dec 2 2017, 11:17 AM

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Junior Member
315 posts

Joined: Jan 2003
From: KL
QUOTE(jayjae @ Dec 2 2017, 12:33 AM)
Have u called Maxis already? Problem solved?
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Yes, call Maxis again and again until problem is solved.
Tried many methods from them, and it doesn't work for me.
At the end, problem is solved from Maxis end, maybe their side got some configuration not done properly.

http://www.speedtest.net/my-result/6839675925
syk
post Dec 2 2017, 11:47 AM

Casual
***
Junior Member
315 posts

Joined: Jan 2003
From: KL
QUOTE(jayjae @ Dec 2 2017, 11:40 AM)
I already contact with Maxis, they claimed somethings wrong with my line, will help fix within this few days...I think my problem should similar wit yours...
*
Make sure you got their tech support to log a report for you.
Easy for you to follow up.
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