QUOTE(LostAndFound @ Jul 24 2018, 01:15 PM)
Any reason for you to copy paste this multiple time? In my experience if shipping problem the seller will settle on their end, doesn't even need to go to shopee.
I wasnt aware there is shopee thread..
QUOTE(crixalisrox @ Jul 24 2018, 02:02 PM)
For me, I'm satisfied with overall shopee experience. I only buy from preferred & mall seller because they got kpi to maintain hence they provide good service.
For past few weeks, there's problem with poslaju and most of the item take one week to arrive. Some seller very good will follow up even though I didn't chase them. They know that if buyer didn't receive the item means they won't get their money from shopee.
QUOTE(xperiaVuser @ Jul 24 2018, 05:22 PM)
Wah sure ka? Anyone else got same experience? I thought there's a reminder by shopee to request for refund if didn't receive the item? If not after shopee extended guarantee, you won't be able to and they will release the money to seller.
Dont be childish, am not fan of any platform; i use whichever give me the best value.
Basically, it is a buyer and seller agreement. Shopee, seller and logistics are considered as a single entity in this case. Seller offer terms include total price and delivery commitment; buyer agrees the value.
But if the delivery when beyond committed date; isnt it breaches of the sales contract?
My most recent purchase has no delivery status for 9 days. When contact seller, they said is with poslaju. when raise to shopee, shopee also say is with postlaju and they not willing to mediate the order as buyer "proof" it is with poslaju by provide tracking#. They just mentioned need to wait another 5 days...
Bear in mind for any online purchase, delivery time is the next most important cost for buyer. Isnt shopee are shortchanging buyer in this case?
For other platforms that are buyer friendly, they would have refunded as they see fail in the logistic issue also part of their internal responsible
cheers
This post has been edited by chamelion: Jul 24 2018, 07:35 PM