Hi all, I would like some advice regarding the MaxisONE Home Fibre.

On the 13th of November , Maxis called my mom and asked if we would like to upgrade from 6 Mbps to 10 Mbps with an increase charge of RM10, so the new total price would be around RM130-RM140. Thinking that it is a good offer at that time, my mom accepted it.


However, the very next day (14th Nov), Maxis introduced a new plan for new customers to sign up for 10 Mbps at a price of RM119 only.

My parents were not aware of the promotion until someone in their community group mentioned about it recently.

We went to complain about the matter on the 26th of Nov because if we had known there is a promotion of RM119, we wouldn't have accepted the previous upgrade and just cancel our initial home fibre internet and sign up for the new one.

The staff told us that if we were to terminate the contract of 24 months, we will be charged a penalty of RM500. Thankfully, the staff was helpful by telling us that she will request for the voice log on 13th of Nov and a person will contact us soon regarding the matter.

Today, we received a phone call from Maxis, and told us that because we agreed for the service during the phone call, we will faced a penalty if we were to change and the new promotion is only applicable for new customers only.

This is not the first time Maxis has done something like this, and I am very disappointed with how Maxis carry out such an unethical method to charge a higher rate for old customers and a lower rate for new customers. So I am currently seeking advice on how should I address this matter. Should I just contact CFM and explain to them about this situation?

UPDATE 28/11/17
Maxis called again and decided to allow us to have the RM119 offer instead.
Will be going to a service center soon to settle any remaining matter.

This post has been edited by bluelim: Nov 28 2017, 12:05 PM