Anyone knows how long does it take for Celcom to ship out the device upon sign up the package?

I've done the sign up and paid on 9th February in Sarawak Branch and until today still I'm waiting for them to ship the device to me. When I asked the person in charge of my sign up, they said it won't be that fast and hence cannot provide me any details on the shipment, even though the data plan has already renewed.

I see. Too bad that the Blue Cube in Miri doesn't keep stock at all and all orders must be wait for shipment from West Malaysia as I was told on the day of signing up the package.