KB4055038

Windows 7, 8.1

Thanks Eventless for informing.

KB4055254

Win10 1703 Build 15063.729

KB4051963

Win10 1709 Build 16299.98

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My site suddenly receives massive calls informing that users are unable to print to Epson Dot Matrix printers.

And after a heck load of troubleshooting, and touching stuff, I found out that this is due to a Windows update. (wtf?)

Printers I can confirm that are not working after the updates are:

Epson LQ-300

Epson LQ-300+ II

Epson LQ310

Epson LX300

Epson LQ590

Epson LQ680C

Epson LQ690C

Epson LQ2180

Epson LQ2190

Epson LQ730K

Issues

Windows Updates have been issued for Windows 7, 8 and 10 and they are all having the same issue. The updates are:

Windows 7	KB4048957
Windows 8	KB4048958
Windows 10	KB4048952, KB4048953, KB4048954, KB4048955

After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems.

Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue. Microsoft will provide an update in an upcoming release.

So far, only these updates are messing the with Epson Printer.

Temporary Solution

To get your printers working again, the quickest way is to remove the offending update. The quickest way is to run the following commands in an elevated command prompt:

TAKE NOTE
Win 10 users, please enable system restore before removing KB4048953, KB4048954 or KB4048955. Been getting reports, unable to boot upon reboot. And also, prepare a Win10 ISO to repair in case it fails.



Edited - Add on Temporarily Prevent Update.

How to temporarily prevent a Windows Update from reinstalling in Windows 10

To temporarily prevent the update from being reinstalled until an updated fix is available, a troubleshooter is available that provides a user interface for hiding and showing Windows Updates and drivers for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center:

https://support.microsoft.com/en-us/help/31...alling-in-windo

This post has been edited by Keatsan: Dec 21 2017, 02:29 PM

great info. thanks. save us the trouble of troubleshooting... thanks again

Tell me about it. Fire-fighting all PCs and uninstall affected updates.

ah, thanks. i also have this stupid problem. god damn win10

Hopefully you can stop or hide the updates for now. As for Win10, I believe you can pause windows update. Wait till Microsoft and Epson finish yc, eat cakes, golfing and spa....then only back to drawing board to fix this problem !

/404

so do i need to restart system nao after running the commands?

Yeap. Restart it whenever possible.

I added the warn restart in case user is doing stuff with Excel / Words. lol

still uninstalling updates

god damn windows. i thought the previous update just corrupted the driver so i reinstalled driver, also kenot. i changed new usb cable also kenot.

everytime got massive update my epson printer kena

Me : Yes, what's up?
User 1 : Printer cannot print !
Me : *walks over*
User 1 : User 2 and 3 also same thing leh!
Me : Unplugs cable, check power, check setting, reinstall driver, check Application settings, check physical printer, check ribbon, check stucked paper......*KNS WHAT HAPPEN WOR*
User 1 : How long will this take? NEED TO PRINT NAUGHHHHWWHWHHHH
Me : ok.

I spend my 2 whole day (including nights) just to support why the heck printer dot matrix is not working. Then, the next day the whole HQ dot matrix is not working. But it give me the clues because the affected are Epson. Panasonic is not affected.

Production site can't issue invoices and receipts, caused long queues. Thank you for this post.

But as I know, Windows 10 home and Windows 8.1 can't disable update. Any one have clue how to solve this?

How you handle the stress boss? When accounts department keep pushing and blaming you while cursing you when you're working on the solution. Worst they sit besides you and keep asking why why why why. How to control these situation boss? Tell them to stfu until we found the solution?? They'll said

"walao so arrogant, think you're boss is it? Think we don't need you ar? They are plenty of IT support out there and our management can hire anytime, you need to count your blessings that you got a job here. Walao leh, waste our time cannot print still got face to complaint"

Wisom please

oh yeahhh... tq Keatsan

save me from major headache. my next course would have been buying a new printer liao. i tot i fried the printer mobo

surprisingly, my other terminals which is on win7pro has no probs

Probably the updates haven't reached they yet or it's disabled. Some of my colleague PC can print too.

THANK YOU SO MUCH !!!

my one got prob is win10pro. gila ini win10. everytime kaciao my printer

Win10 and Win8.1 can hold updates. Pause updates if I'm not mistaken for Win10. Win8.1 needs to play around with registry.

Edited - Those who are always blaming is normal. Because they can shift their problems to you, IT person.
Usually they will ask why and so on, but being professional, you have to explain to them what went wrong. After that, you explain your current plan on how to overcome this.
Always remind them, you lack of manpower as of now because it's ad-hoc. You are doing as best as you can and focus on the current operation.

Just like Virus/Malware attack. It comes anytime and you can only prepare for the worst.

I've got *some* ppl last time telling me in the face, "Eh, not much things to do in IT. I wonder why company pay you so much for so little work". I respond nicely, "Same goes to your health insurance. Why pay monthly premium when you're healthy most of the time?"

Just one last step before buying new printers. Phew...Lazada also no gooding vouchers. Haha

You're most welcome

This post has been edited by Keatsan: Nov 17 2017, 11:25 AM

Guys this is the reply from answers.microsoft.com. https://answers.microsoft.com/en-us/windows...6a-ec5f3b0bbd02

Thanks for the update guys, whole freaking morning i try to find the problem even tried to do self printing is ok, just cannot print from the windows.

Access Denied

You are not authorized to access this page..

Can screenshot show?

Sorry that you guys can not access the page. Below is the questions and answers that I get:

PINHOOITEE asked on November 15, 2017
Q: Unable to print after Windows update KB4048954

2017-11 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4048954) updated successfully. After the update all my 3 computers were not able to print anything to their dedicated Epson LQ-310 Dot-Matrix printers. Printing Troubleshooter could not identify the problem. With each print command, the print queue folder just don't show any document in print. The printer drivers are the latest version. All 3 machines have Windows 10 version 1703 with OS build of version 15063.674.

By uninstalling update KB4048954, all the machines can print to their respective printers perfectly just like before. What other steps should I take besides keep uninstalling update KB4048954?


Andre Da Costa replied on November 15, 2017
MVP Community Moderator | Article Author

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features
Select your Epson printer.
Select Uninstall.

Press Windows key + R, type control, hit Enter
Open Devices and Printers.
In the Devices and Printers window look for your Epson Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for Epson Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.

Proceed to reinstall the driver.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com


PINHOOITEE replied on November 16, 2017
In reply to Andre Da Costa's post on November 15, 2017

I did every steps that you mentioned but the updated machines still not able to print to Epson LQ-310. The problem seems to be related to this particular printer. When an Epson L210 was attached to the updated machine, the printing function worked normally.


Andre Da Costa replied on November 16, 2017
MVP Community Moderator | Article Author
In reply to PINHOOITEE's post on November 16, 2017

And you downloaded the driver and installed it, right?
https://download.epson-biz.com/modules/dot/inde...

I am wonder if the printer firmware needs an update.

If none of the above work, its probably best you uninstall KB4048954 and block it. Another user reported issues with their Epson printers and Windows 8.1. Removing the update was able to resolve the problem.

Press Windows key + R
Type: appwiz.cpl
Hit Enter
Click View installed updates
Select the recent update
(This is the update you want to uninstall KB4048954)
Right click it then click uninstall.

Try uninstalling the update to see if it restores functionality.

You can also try removing it from the command line:

Open Start, type: CMD
Right click CMD
Click Run as administrator

At the command prompt, type:

wusa /uninstall /kb:kb4041676 /quiet
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

Yes basically, as mentioned in 1st post. Uninstall the update is the only way for now.

any windows 10 user here that fail to boot up windows after uninstall KB4048954 update?

Wah? Fail to boot up until what stage? Can describe more ?

keep on diagnosing your pc. i need to do system restore only able to boot up to windows again. alrdy tried 2 times but still the same

Ah okay. So now the PC still got issue ?

yup. i need to get rid of the new update to use the printer because after i system restore the update is still there

Just do normal uninstall updates from Windows would do. No need system restore.

Why make it more complicated? Haha.

nono...i mean i need to do system restore to get back in windows if not i cant boot in windows after i uninstall the update

so after the system restore and im able to boot in windows but the update is still there and i cant use the printer

This post has been edited by wata: Nov 17 2017, 05:09 PM

Have you tried to remove it using CMD with Admin rights? Win 7 or 10?

yup..but still the same. win 7 can do it without any problems but win 10 cant. alrdy tried uninstall it from program and features and CMD there but still the same

So the updates still there? Are you in SCCM environment?

Try system restore a week before.

This post has been edited by Keatsan: Nov 17 2017, 05:27 PM

its all good now after i update my win 10 version to 1709 and then uninstall the update

thanks for your help ya

really thanks for the post

This only affects updates deployed on 15th. Yes it kills epson printers only. Other brands not affected.

Maybe Microsoft is trying to "survey" how many Epson dot matrix users. As far as i know, the number of epson dot matrix users are huged. This is usually used for invoice printing in finance and admin.
The whole finance and admin floor is going to scream at the poor IT guy. The voices of those finance and admin aunty is going to be louder than the sound of thousands in a football stadium when a goal is scored.

Thanks for the wisdom! So basically need to tahan only lor, no choice need to force smile regardless. ok boss!

Btw update I've uninstall KB4048954 on Windows 10 Home, and the PC can't start now. Not even in Boot. Called Epson support and they said the method above only sure safe for Windows 7. Windows 8.1 and Window 10 don't have a quick method to do it yet.

Anyone have feedback here?

Perseverance. You'll be fine.

Download latest win10 iso update, and install it. wata did that and it works for him. Probably fix the boot sector.

You can download the Media Tools Creation from Microsoft and create ISO from it.

Create Windows 10 installation media
https://go.microsoft.com/fwlink/?LinkId=691209

This post has been edited by Keatsan: Nov 17 2017, 09:33 PM

mine happen on Thursday, tried all sort of way also can't, initially i thought virus attack targeted on Epson printer only

Search through google and no result come out, then called Epson, they acknowledge got such problem, but no solution !@#%@$%.... in the end found one windows 10 pc can print, temp use that to print first

Finally today epson emailed us to uninstall one of the update, and disable all windows update for now.

The irony eh. Go through so many SOP troubleshooting just to get trouble from Windows update. Haha!

Fuh... I wished I found this earlier. Spent almost an hour over team viewer helping my uncle fix his printer problem. Previously also fcking windows update reset the default printer. Now totally no response. Msft should just let everyone disable windows update.

Yes, maybe it's time to end dot matrix for good. Really can't stand their sound at times. Maybe someone should come up with heat print head but multiple layers.

i get solution to work epson printer

use driver epson ESP/P V4 , dont use epson LQ310 driver , then it will work but cannot align

Hi, first excume my english,

But you can see this link from microsoft

https://superuser.com/questions/1268813/eps...dows-10/1268931

Here you explain the problem and what do you do


You must uninstall the Windows Update with one of the following KB entries (depending on your version of Windows 10):

KB4048955 (Windows10 Version 1709)

KB4048954 (Windows 10 Version 1703)

KB4048953 (Windows 10 Version 1607)

KB4048952 (Windows 10 Version 1511)

KB4048956 (Windows 10 Version 1507)

KB4048957 (Windows 7)

KB4048958 (Windows 8 and 8.1, Windows Server 2012 R2)



I hope that its can you help

It is not hard to end dot matrix printers. It all depends on how our silly federal government manages the taxes. Forcing companies to go paperless invoice. Encourage using email or mobile phone e-invoice. Make all relevant deliver order as well be paperless. This will prevent major servicing companies to be delivering only invoice in between their service call to client office. This will also lessen traffics on the road. Save more paper resources. However in malaysia , major companies still playing this kind of mentality. Must see paper invoice then give money. Those invoice collected will stash up their room, giving load of problems to admin to shred up those invoice and throw them away. You know la , ancient chinese mentality still coded into many of this big boss mind. They purposely want you come deliver invoice then add a few task for you do before releasing the payment. Like old chinese saying , pay you few cents and want to use you do everything for them.

Calm down....Haha.
Look at the bright side, there's always job/task to do. Slowly we're moving to paperless. It'll takes time but least moving the pace

stupid windows update.. lucky found info here, uninstall the update. now ok liao

Hi all

Windows 7 can easily solve the problem by uninstall KB4048957 (walao eh, I can type this out by heart liao; no need copy-and-paste, phobia until like this). But for Windows 10 that I tried, there's an alternative way by using the driver that comes with initial installation of Windows 10.

If you go to Device Manager (you need to "Show Hidden Devices" by going View tab in the Device Manager) and see this EPSON LQ-300+ /II ESC/P-2


Step that I taken,

1) Uninstall and remove all printers in "Devices and Printers" (it's not compulsory to remove other than Epson LQ310 or LQ 590, you can leave other printers alone)

2) Open Device Manager and uninstall the drivers completely.

3) Uninstall the "Root Print Queue" (this will reset all printers)

4) "Scan for hardware changes" and wait for Window 10 auto driver installation

5) If you get Epson ESC/P V4 Class Driver (as long as there's V4), means you're good. Now test print it.



my mouse-handwriting good onot? How many points can give this art?

This post has been edited by myself379: Nov 20 2017, 09:13 AM

Thank's for the input myself379.

As for your mouse-writing, gib you * * * * * ....(dot-matrix printing sound)... bzzzzzz

Lucky I had prepare AUI BP-9000E as backup printer....or else certain dept will make noise like the dot-matrix printingggggg

This post has been edited by Keatsan: Nov 20 2017, 09:27 AM

jangan macam tu boss I phobia liao :haha: tq for the stars though :

For some reason if you going to delete the current printing jobs or the system blocked you to on uninstall the printers driver (you need Printing Spool to active before uninstalling any printer drivers). You need to disable the Print Spooler in services.msc

The printing job is located in <your windows installation drive>:\Windows\System32\spool\PRINTERS



When there is no job, it'll be nothing inside; if you got "stuck" job, there will be files inside here and you can delete it (stop the Printing Spool service first; then re-enable the Printing Spool).

Thanks bro, anyway to disable it to install back on window 10?

thank you TS for this info.

oh my thank you, I had been scratching my head whole week what went wrong!

Now alr can print, but cannot set paper size.
Exp : Custom size.

Any idea?

Parking for temporary solution

Microsoft has released new updates to fix the problem of Epson printer not printing after the 2017-11 update. Update your computers now and restart.
https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038

There doesn't seem to be an update for Windows 10 yet.

Thanks bro. Updated 1st page with info.

Windows 8 is also covered by the recent update. Only Win 10 doesn't have the update.

wa thank you boss for your update.

Unfortunately, my company's plant is using Windows 10 Home Premium

and since it's a production type (means even 1 hour halt can contribute millions of $$ losses), they can't afford to wait it (and they did not invest in IT department; so piggy ride HQ's IT department; which in turn, our team from main HQ need to touch it). We can't change the PC since they consider as assets.

So the only way is hentam2 the PC until it print from dot matrix

Thanks. Updated info.

Good reason to buy another brand model dot Matrix. Hehehehehehehe

That's pretty good idea. Any brand recommended?

I am using Seikosha BP-9000 as alternative.

Panasonic KX-P1121 as backup for worst case scenario

Update info on pg1

wow

thanks boss

My company did use Panasonic KX-P1121, though is very old and sometime would "stuck" and need to take out the paper tray and re-align again.

Panasonic is working well actually. Just slow.

I see, Seikosha BP-9000 is faster? So Epson is speed then (if not their weakness on Windows Security updates)

Its a lot faster but a much more expensive price though.

I was one of those who got affected, hand itchy go and update windows.

I was unable to uninstall update, so I had to update to build 1703 and it was fixed.

still no news on Epson printer update? already delay windows update 30 days, can't keep it hold anymore

Window Security Update as of November 30 already solved this issue.

Here's the official log: https://support.microsoft.com/en-my/help/4051963

Which OS are you using?

Mostly 10 has already fixed it

win10 pro, being hold on update to 1709 from 1703, checked my other PC which already updated, didn't see such patch number

This post has been edited by mashimarow: Dec 21 2017, 05:45 PM

If you've updated to latest windows 10 from 1703 to 1709, it's already built in fix.

It's already fixed.

after i download the latest windows 10 update, it happened again..
it show print had been in queue but the process stuck at that level only..
previously, when you print, suddenly printing out of queue..

Really? Which particular windows 10 KB number?

windows 1709..
printer show in queue but not print at all..

and i need rollback driver to make the printer working..

This post has been edited by fms21: Feb 24 2018, 11:44 AM

Been tested over the weeks, nothing found like your case. Perhaps just bad driver ?

Just stumbled into this problem with shared Epson LQ-590 on Windows 10 with latest updates.

With latest Epson 3.0 driver, the shared LQ-590 printer in the host computer cannot be connected by other computers. The printer can only work on the PC it is attached to. Tried a few of these method with no success.

- manual add path \\computername\printername (access denied)
- Manually add printer with ip method (does not work)
- Disable firewall (does not work)

Solution

Locate & download Epson LQ-590 ver 2.0 and it works. The above problem does not affect Windows 7 however.

Interesting problem with latest drivers. I'll try this next week when I'm back to office. Will confirm with you as well.

Updated - I couldn't been able to test since most of the printers are connected to the print server instead of sharing from client to client. Therefore I did not test.

This post has been edited by Keatsan: Apr 17 2018, 09:04 AM

Anyone here have occur epson LQ-310 cannot be share to other pc on windows 10?

Disable firewall. Enable back. Thats what i did to get mine working again. Seems like every new update causes the sharing with password to be enabled.

from the windows defender security center? Both of the pc too?

Yeah. Also check the sharing with password is disabled.

ok will try it. thanks

still not able to connect it. whenever i try to connect it will pop out install driver. after i click install driver will pop out unable to connect it

alrdy tried install manually and connect it still have the same problem

I also facing this problem thru share via win 10. Using epson lq-2180. Needs new driver.

stupid win 10 keep on new updates and create new problems

Solved my problems by, go to the epson lq-2180 printer properties, “Advanced” tab.
Click “New Driver” and click “Windows Update”.
Wait few minutes to fetch new driver from Microsoft.
If you are in luck, hopefully your new driver is available from the manufacturer list with your specific printer model.

no luck still cant. dont have lq310

btw thanks for the info

This post has been edited by wata: May 31 2018, 03:20 PM