bought 6 pack in 1 order,
5 different shipping and 1 stil under processing.
today i receive the 5 shipment,
3 x 1 pack
2 x 2packs
so total i got 7packs which is 1 more than my order,
can you arrange to come and collect the extra pack you wrongly send?
thank you.
asklaz@lazada.com.my via
1:11 PM (3 hours ago)
to me
Dear,
Thank you for contacting Lazada Malaysia.
We truly understand your concern and we apologize for the inconvenience this has caused you.
Thank you for getting back to us and for being one of our trusted customer. Thus, please be informed that we already coordinated it with our relevant department and we are pleased to advise you that you can keep the item as it was an honest mistake on our part.
We hope that the item arrived in good condition and that we were able to meet your expectations.
We appreciate your understanding and we are constantly evolving to better suit your needs.
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on
http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia.
Janine | Customer Service
Lazada Malaysia
This post has been edited by bee993: Nov 19 2017, 06:45 PM