Last time I had one exploded one (actually just leaking) - then i complained to Lazada, they senang senang refund me the whole item (2KG), no need return. Being the cheapshit Malaysian I am, I basically got 3.9KG milo for RM29.20

I'm quite pleased with their service recovery so far. Dun mind ordering more exploded packets form Tesco if they gonna give me that kind of refund hehe.

When you make an order - there are 2 options: Return/refund via their website or complain to the customer service. Make sure you got clear evidence of the damage. I always take picture of the sealed box first (just to scare them sikit haha.. if i open and drink then put back in who knows right )

I think for consumable I made it via their customer service email - sometime back already but I think for this case I needed to get to their email/cs feature. I heard recently lazada having problems on their service, but after 11/11 promo, I got all my items super fast still - So im still impressed - maybe cause I'm located near KL? so near the logistics hub maybe.

I have returned quite a few items, even one giant fan for RM700 cause it was too big (yea me stupid haha). All serviced well, though sometimes delay in refunds.

This post has been edited by Dezs: Nov 16 2017, 09:03 PM

Lazada server is so going to crash on 00:01 12/12/17 hahaha