ya.. True Fitness sucks..

My friend and myself signed up as member in December 2007 and that CONsultant has offered the below membership package terms:-

1. RM160 x 12 months = RM1920, which amounts to RM 2016 (inclusive GST)
2. Additional six (6) months membership that ultimately extends the membership to a total of 18 months.

Soon after signing up, this is when our perception for True Fitness service standards gradually to goes down the drain. After COUNTLESS follow-ups from December 2007, only some time in Oct 2008 that we received our starter kit!

And now, in November 2008, my friend received a call from another representative that our memberships are near expiry. This is nonsense!!! Therefore we seek clarification and approach True Fitness service counter staff on the following weekend. To our dismay, it is confirmed that our membership is expiring at Dec 2008.
This matter is TOTALLY UNACCEPTABLE! We felt cheated and conned!

i also tell the consultant tat i wan to see the manager, or give me an email coz i wan to send letter to headquarter complain. but keep telling me that they dont know their manager's contact number and email address.. $%^#^$%^#$%^ . just give me their business card (hv the center address and phone number only. trust me, who goin to answer the phone? is the center consultant).


i've decided to forward a complaint to the Malaysia Consumers' Rights Department and the BNM Complaint Bureau.
btw, who have their CEO's email address? so that I can CC to him as well..

this was email replied from the Assitant Manager from Subang :

I would like to inform you I am unable to get the approval of months FOC to you since you can’t show us the prove document which mentioned about those what you mentioned to me.

What I able to do is the option which I offered you when you come to me few days ago.

I am very sorry to you.

Best Regards,
Steven
Asst. Operation Manager
True Fitness
No 1-8 Jalan USJ 10/1 H
47620 UEP Subang Jaya
Selango

*********************************************************

then, I've replied as below :


Hi Steven,

I am really disappointed by the decision provided. Furthermore, you had yet again FAILED to c.c. a copy of this decision to your superior as proof that the matter had been discussed and concurred upon.

Currently, I am very disturbed and annoyed by all this haggling and waiting.

I truly believe that I, as a customer of True Yoga Sdn Bhd have the rights to file in my appeal DIRECTLY to your CEO or whoever in a higher Management level.

Please take note that if I DO NOT receive an official response from your superior/CEO by Friday, 10th Jan 2009, I will lodge a police report on the fraudulent act by your company and forward the same to the Consumer Compliant Tribunal for their action.

After few times of complaint, True Fitness still not allowed us to approach their management directly, so I decided fill my complaint to Malaysia Consumers' Rights. Department.

I sent my letter to True Fitness and c.c Consumer Affairs department, and this time they replied and finally c.c to their (so call) regional manager - Ms Lam about our problem. True fitness has provide us a "generous" solution which is request us to "upgrade" our membership for another 1 year (which is sign-up another 1 year) then only will extend us for the 6 months FOC membership.

Of course we will NOT accept their "generous" solution provided, I just want get back our 6months FREE membership.
All the email sent to True Fitness have c.c to Consumer Affairs department. and now waiting for the reply.


U guys can just forward the complaint letter to the following email address :


The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
email address : e-aduan@kpdnhep.gov.my; adupp@kpdnhep.gov.my


True Fitness Regional Manager - Ms Lam
email address : lam@truefitness.com.my