QUOTE(jingleBell @ Dec 9 2008, 12:44 AM)
nearly to quarrel with the consultant at True Fitness today. I'm a member from Jaya33 since March 2008. I was told tat i can transfer my membership anytime and they will find replacement for me if i cant find fren or family member to transfer. My contract is 2years paying by credit card.
I told my consultant tat i wan to quit on May, but he ask me to find replacement, i was shocked coz i thought he can get replacement for me. ok fine.. i find my own replacement.
BUT, wat happened today was the consultant said i cant transfer my membership if i find replacement also, i must hv valid reason. Tat means i need document or medical cert to quit. but also not 100% will get approved.
Tat means any how, i need medical cert also. But they r quite stupid, coz quit or transfer to fren, i need to hand out medical cert, then wat for i let my fren to replace me and become another VICTIM.
i tell the consultant tat i wan to see the manager, or give me an email coz i wan to send letter to headquarter complain. but they not dare to give me any contact number and email. just give me their business card (hv the center address and phone number only. trust me, who goin to answer the phone? is the center consultant).
So, i cant settle my problem at last, they keep on passing me from 1 consultant to another. i was so frustrated tat time.
And i hv signed up for the personal trainer bcoz of their sweet talk.. wat i see is... THEY ARE NOT PROFESSIONAL AT ALL!!
even a simple question also cant answer.
i asked is it not good to do exercise in air-condition environment, they answer me: u pandai bercakap ya.. coz actuali is not good to exercise under air-conditional..
and another problem is, for a very basic or general command sense, v not suppose to drink cold water after exercise. But wat in true fitness is: all water cooler wit freezing cold water. i'm not expect for hot water, but just warm water like normal temperature.
THE CONCLUSION IS:
1. THE CONSULTANT IS NOT PROFESSIONAL
, KNOW HOW TO CHEAT CONSUMER ONLY
2.THE PERSONAL TRAINER IS NOT PROFESSIONAL
WANT COMMISSION ONLY, WAN US TO PAY FOR RM100++ TO SIGN UP FOR 1 HOUR PROGRAMME. of course they wont ask u to sign up for 1 hr only, THEY ASK U TO SIGN UP 12 HRS OR 24 HRS. U CALCULATE HOW MUCH THEY EARN!
3.THE CLUB IS NOT PROFESSIONA
L, DUE TO THE FACILITY (1 OF THE EXAMPLE IS WATER COOLER)
4.ALSO THE CLUB IS NOT PROFESSIONA
L , BECAUSE DONT FORGET THEIR CONSULTANT AND PERSONAL TRAINER REPRESENT THEIR CLUB, WAT THE STAFF SAY AND TALK REPRESENT THE CLUB IMAGE AND VIEW. UR CONSULTANT CHEAT TAT MEANS TRUE FITNESS CHEAT, the bos in SINGAPORE take noteS!!!
i'm goin to tell the MEDIA PEOPLE about this issue, and ask for LEGAL consultant too!!
coz my sister is a media person and my husband is a lawyer..
Added: Anyone support me to do tat?
I support you. I have a very similar experience where the customer service in Jaya 33 people do NOT return my calls despite me leaving messages for them to call me back almost everyday.
I escalated to their Customer Service Manager, Ms Umah, and she called me back once to listen to my issue, and said she will call me back to let me know the status. It has been one month now, and 5 messages and 5 emails to her later, she has still not contacted me. Every time I call to speak to her, they won't put her on the phone to me, saying she's on the line or busy with a customer (a new paying sucker, no doubt).
All I want to do is suspend my account because I am pregnant! According to their damn T&C, I am entitled to 12 months suspension once I get a doctor's letter confirming I am pregnant. I faxed them all the things they wanted, and still, no reply from them on the status of my suspension.
The last admin person I called yesterday tried to help and told me my membership was only suspended for 1 month
, NOT the 12 months I am ENTITLED to. So, to all those ex consultants from TF who lecture us about reading the T&C properly before signing, please do not blame the poor customers who are victims. Your club doesn't even FULFIL their contractual agreement to us, within the T&C.
Also, I had asked them to suspend my husband's membership as well, since we joined under a Married Couple's Membership, as stated by the MC. I have been sick with all day sickness throughout my pregnancy, to the point where I can't work or drive. My poor husband has to take care of me, AND has a full time job. He has no time to go to the gym. So for all these reasons, I asked if they could also suspend his membership till after I give birth.
They start quoting the rubbish T&C, saying only the sick person is entitled. I said, if I had a dependent who is dying from cancer and I had to take care of him/her, ARE YOU SAYING I CAN'T SUSPEND MY MEMBERSHIP BECAUSE I'M
not dying of cancer?!?!? Unfortunately, none of the admin people can help, and they said they will get the MANAGER Umah to call me back. Again, she did not. ALL I wanted is for someone to call me back and update me on the status, because every month that passes is money WASTED!!!
I want to take this to consumer association, and the media. If you're going to do it, I'd like to join you.
From the complaints I've read here, TF is running a worse scheme than the pyramid, MLM or nigerian email scams. Once they have your money, they provide zero customer service. It's disgusting.
The thing is, I LIKE TF Jaya 33. IWe've recommended this to all our friends, and 5 people have joined because of us already!! I love the facilities, the classes, the cleanliness and most of the staff are friendly. It's only when you have a problem that they don't give a crap about you anymore. It really makes me sad that my happiness with TF is ruined by lousy CS. I wouldn't renew my membership anymore unless they solve my problem NOW and get staff with a better after-sales service attitude.
Added on December 28, 2008, 1:20 pm
QUOTE(papupi_dumbo @ Dec 17 2008, 11:37 AM)
ya.. True Fitness sucks..
My friend and myself signed up as member in December 2007 and that CONsultant has offered the below membership package terms:-
1. RM160 x 12 months = RM1920, which amounts to RM 2016 (inclusive GST)
2. Additional six (6) months membership that ultimately extends the membership to a total of 18 months.
Soon after signing up, this is when our perception for True Fitness service standards gradually to goes down the drain. After COUNTLESS follow-ups from December 2007, only some time in Oct 2008
that we received our starter kit!
And now, in November 2008, my friend received a call from another representative that our memberships are near expiry. This is nonsense!!! Therefore we seek clarification and approach True Fitness service counter staff on the following weekend. To our dismay, it is confirmed that our membership is expiring at Dec 2008.
This matter is TOTALLY UNACCEPTABLE! We felt cheated and conned!
i also tell the consultant tat i wan to see the manager, or give me an email coz i wan to send letter to headquarter complain. but keep telling me that they dont know their manager's contact number and email address.. $%^#^$%^#$%^ . just give me their business card (hv the center address and phone number only. trust me, who goin to answer the phone? is the center consultant).
i've decided to forward a complaint to the Malaysia Consumers' Rights Department and the BNM Complaint Bureau.
btw, who have their CEO's email address? so that I can CC to him as well..
Same here, I'm having major issues with TF and I asked for the HQ phone number and name of the GM or cust service head, and they said they are not authorised to give that out. I said it is my legal right to get that information because they are not resolving my issue here. But none of them would provide it, nor would they put me on the phone with a supervisor because they are all "busy" with other people. What a cop out.
I know the founder's name is Patrick Wee, but he's probably in Spore. I also want the email address of someone in top management, but this is the FIRST company I've dealt with that won't even supply that information, which is a violation of our consumer rights. Every other company will provide that info, and my issues will be resolved.
I would like to contact the MSia Consumer Rights Dept as well. Is there such a place? How do I get in touch? I want to join you. This is the only place I found but I don't know if they can take any action for us :http://www.fomca.org.my/english/page.php?pageid=307This post has been edited by angry chick: Dec 28 2008, 01:20 PM