Btw, after the 2 years contract, can I downgrade from 30 Mbps to 10Mbps? Any additional penalties?

This post has been edited by jay_y: Dec 16 2017, 09:14 PM

Contract Terms
The minimum subscription period (or contract period) for UniFi is 24 months from the date the service is activated or installed. If the service is terminated before the 24 month period is over, business customers have to pay a termination penalty of RM 500 which will be reflected in the final account bill.

Upgrade & Downgrade
Customer is only allowed to upgrade or downgrade the UniFi Service package after the expiry of two (2) working days from the installation date.

Customers can upgrade or downgrade their UniFi service by visiting TMpoint, through any TM authorized sales channel (AE only) or by calling TM UniFi Center (1-300-88-1222). If a customer requests for a downgrade within the 24 month contract period, a downgrade fee of RM 200 will be charged. The existing CPE will be used unless a change is required due to the nature of the downgrade requested. For any upgrade or downgrade request that requires a visit by TM to a customer’s premises, an additional fee of RM 200 will be imposed.


https://www.tm.com.my/Home/Broadband/unifi/...ract-Terms.aspx

want to clarify only as i'm looking to downgrade!