Anyway I have miss calculate the True Visa arrived too early, cos earlier of the month already top up with HLB Fortune too much, I will wait 27/8 top up PBB then only top up Ambank True Visa on 28/8, hopefully next month can get CB before statement come out on 28/9

Please do me and everyone else here a favour, if lets say your next month cash rebate is not the same as what i confirmed to you earlier (transactions date & 1st to end of month), please let us know and do COMPLAIN to them

p/s im tired of playing such complain game with their customer service

erm... normally the cash back should be based on posting date because if you make transaction during or just before statement out, it will based on the posting date that fall into the date that qualify for CB just like every other bank did.
but anyway it doesn't matter for me as my statement date is on 28 and someone said they cut off on 21, means what ever i spend after 21 will be CB on next month statement anyway.

When is ur statement date? I suspect the cashback calculation is based on statement date and certain cut off date.. if u exclude 29 & 30th May txn, u will get RM6.59 cashback, maybe the last 2 txn cashback will be given in next cycle..

I am confirmed many times by their "higher" management that it is indeed based on transaction date and not posting date. I know other banks are all based on posting date but apparently it is not the case for Ambank True Visa.

My statement date is 22nd of the month. i am firmed on saying that because of two reasons:

1) I got confirmation from higher management of Ambank Sales team regarding this true visa card
2) I do all the calculations of my cash rebate from the day i got my card in April 2018. All of the previous month followed transaction instead of posting date. If rebate for April, and May follows transaction date, it is hard for me to accept they can change it to posting date on June ?!

I am furious as i have been given different answers again and again

This post has been edited by christcwl9: Aug 11 2018, 09:06 AM

You need to know all bank use posting date rather than transaction date is because when your statement date is near and unable to post and calculate in your statement, therefore your cash back will be calculate on next month which posted after your statement date

Yes correct. I am fully aware of this and thats why i question Ambank Customer service again and again.

Not all the banks use transaction posting date to calculate the rebate, instead they use "txn date posted/recorded in system". This is because when you buy something and if the merchant doesn't perform settlement at their card machine, your transaction wont posted into your account, and it is not the issuing bank responsibility to make sure merchant perform settlement on their machine. Anyway, if merchant doesn't settle, they don't get money also, thus, very rare that they don't settle. You can see some banks only credit rebate for this calendar month on next calendar month, so it manage to capture most of the transaction for last month. For example, UOB YOLO card.

For your case, i suggest you request AmBank to provide T&C for this card or this 3% rebate program. Under BNM credit card guideline, bank is required to provide adequate info for program they carry out, so that they don't mislead customer. With this T&C you then can know what is the requirement for this rebate, whether is calculated based on posting date or transaction date. For any change of T&C, if it is product feature, bank is require to give atleast 21 days notice, and if it is campaign T&C, bank is required to give atleast 5 days notice. They can't simply tell you that they have changed from txn date to posting date. This is why they will need to inform you that they have changed the requirement for the Plaza Premium Lounge.

I have search through the website and I couldn't find any details or T&C associated to this 3% rebate, probably I missed out.

If they can't provide you, you can always lodge complaint to BNM, it is bank responsibility to make sure all these available and accessible to its customer. Hope this helps.

It happens everywhere…
Most of the CS are fresh and some didn't train properly and they are not competent enough to provide the answer to customer…
For me I always rely on TnC as this is the black and white from the company and they can't deny if any wrong doing

But even Ambank Complaint Dept staff is not professional and knowlegeable enough on their own product

OK found this at True by Ambank website:
http://www.truebyambank.com/Documents/TRUE...editCardTnC.pdf

2. Monthly Cash Rebate for Online Transactions 2.1 Subject to Clause 2.2, the Cardmember is entitled to Monthly Cash Rebate (“the Cash Rebate”) for online transactions based on the following terms:
(a) The Cash Rebate awarded is of 3% calculated on total amount charged for the purchases or payments made online over a period of 1-month (calendar), subjected to a maximum of RM30.
(b) The Cash Rebate will be credited into the Card Account at the end of the following month.
© If the Card is terminated before the end of the 1-month period, the Cardmember shall not receive any Cash Rebate be it in part or in full.
(d) If the Card’s outstanding balance exceeds the 30-day period, the Cash Rebate shall not be awarded until the outstanding balance is settled and the Card Account is regularized. (Effective 1 November 2015)TRUE VISA CREDIT CARD TERMS AND CONDITIONS
(e) All qualifying transactions must be posted to the Eligible Cardmember’s Card account to be eligible for the Cash Back. The Bank will allow ten (10) calendar days for the qualifying transactions made to be posted into the Eligible Cardmember’s Card account. The Bank is not responsible in any manner whatsoever for any late posting to Eligible Cardmember’s account by merchants and/or third party.
2.2 The Cash Rebate shall not be applicable to the following types of online transactions:
(a) Bill Payment transactions via Mobile Phone
(b) Utilities Payment transactions
© Insurance Payment transactions
(d) Direct Marketing transactions
(e) Transactions with below MCC Code:

2.3 The assignment of Merchant Category Code or MCC for each merchant is subject to classification by the respective acquiring banks and it is the responsibility of the particular acquiring bank to assign the correct Merchant Category Code to the relevant transaction. AmBank shall not be held responsible for any incorrect assignment of the Merchant Category Code that may result in non-posting of the Cash Rebate for retail transactions at the eligible merchants. The Cardholder shall not be entitled to claim for any compensation against AmBank for such non-posting of the Cash Rebate due to incorrect assignment of the Merchant Category Code by the respective merchant’s acquiring bank.
2.4 All qualifying transactions must be posted to the Eligible Cardmember’s Card account to be eligible for the Cash Rebate. The Bank is not responsible in any manner whatsoever for any late posting to Eligible Cardmember’s account by merchants and/or third party. Any late posting will result in the Cash Rebate being credited in the next billing cycle.

So based on above, it is calculated by posted date with calendar month and credit in the following month, not together with your monthly statement

We also expect as a moderator, moderator will be more professional n more careful in handling matters instead of just rely on CS. Just do more careful reading as the answer is there instead of blaming the poor CS. Always ask this; who benefit n who wins at the end.

Based on the T&C, rebate should be calculated based on calendar date posted into system. If you see your statement, there should be two date, one is posting date, another one is transaction date. The TnC abit confusing...coz it only mentioned purchase over the past calendar month, never mentioned based on posting date or txn date

Anyway, based on your transaction provided, total purchase until 21st May are RM219.50, which contribute to rebate of RM6.59 (3%).

Your rebate for transaction on 29th and 30th should be posted next month.

Based on this scenario, you just need to check if the posting date for transaction on 29th & 30th is in June. If yes, then it is based on transaction posting date ady.

Bro, i really do not get you? I Share my experience with you all as i do think that the objective of this forum is for sharing. I am unhappy as i was given different answers from different AMbank CS. I am just sharing what have been confirmed to me by Ambank Customer Service numerous time here as a guide to other forumers, i do not see what is the point you think that i am not professional enough to be a moderator?? If you are not happy with me, please complain to any LYN staff/ Admin.

Bro, the problem is i did not get that rebate in June 2018 rebate. That's why i am unhappy as their way of calculations seem to be differ every month

We are not complaining but sharing our mind. Is that not acceptable? People learn n grow up. You can go many rounds calling who n who in Ambank because u missed a cb blame in on Ambank misguiding u n gave u different answer.

That’s the point bro. I am just sharing my dissatisfaction on them for not being able to give me an absolute correct answer to my question. I just want a definite answer from them and so I can plan my usage of the card. I’m upset not becuz I missed a CB. Please don’t get me wrong.

I am upset becuz I got different ways of calculating my cash rebate every month! And yet none of the CS can give me a definite answer on why is it so ?

P/s : forum moderator is also normal human beings.

Exactly. Dont get me wrong. I just pointed out only. There are few replies from forumers telling u different ways of calcution n until someone kind enough go to distance to dig out the tnc. The whole point is dont just blame it to CS as they also human. We trust you can handle it better than most of us because you are badged as a moderator, i'm sure your may have gobe thru different training in how to do mederation n problem solving. Have a happy day.

Kindly see the confirmation email from Ambank staff, confirming to me that True Visa cash rebate is calculated based on transaction date.


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I do think that each and everyone of the Ambank Customer Service shall be responsible of what they are saying to the customer.

If they do not know, they should tell me frankly they don’t know or have to refer their bos. I’m ok with it. However, they don’t! They just give me a 100% confirmation saying that what they told me is correct, until several days after, they called me again to tell me they were wrong earlier. What kind of professionalism here ?

I do understand human beings make mistake, but, they should understand the responsibility of their job as a customer service agent.