Import set, I think you have to send the phone back to seller if phone faulty

very efficient cs
Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

In regards to your enquiry, if your device is a Hong Kong authorized dealer product, you need to use local Hong Kong designated credit cards to register and activate Hong Kong Samsung Pay. Please make sure that your Samsung Pay application is updated to latest version.



Unfortunately, you are unable to change the region or version of Samsung Pay application. Samsung Pay is customized for every region for the best customer experience. Hence, we tailor-made promotions for each region for best customer experience.



Below are the banks and issuers that are currently supporting Hong Kong Samsung Pay:



1. American Express (American Express card issued by American Express)
2. DBS (VISA/MASTER)
3. Dah Sing Bank (VISA/MASTER)
4. Standard Chartered (VISA/MASTER)
5. Citibank (VISA/MASTER/DEBIT CARD)
6. Bank of China (VISA/MASTER)
7. HSBC (VISA/MASTER)
8. Hang Seng Bank(VISA/MASTER)



When you activate Hong Kong Samsung Pay on your phone, you could try to register your MY credit card in your phone. However, some banks' credit card might not have provision to your phone. Under such situation, you could contact your local bank customer service for more information. All transactions will not be charged as oversea spending if you are using MY credit card and make payment in MY dollar.



Furthermore, Hong Kong Samsung Pay is unable to show promotions of MY Samsung Pay. For Samsung Pay promotion in Malaysia, please refer to the link below for details. http://www.samsung.com/my/samsungpay/.

sigh, does Apple have such issue with region locked phone? just want to compare. now have to choose between maybank std chart Hong leong and Citibank which better?