I have been complaining to maxis regarding the issue that there is no network coverage at my housing area since 4 years ago and till now my phone still shows me "no service". In the past 4 years, I have changed from an iPhone 5 - Samsung Galaxy S4 - Sony Xperia Z1 - Sony Xperia Z2 - iPhone 6 - iPhone 7, and all these phones show me the same thing. So I believe it wont be a phone problem.

I live in Bukit Mas Apartment, Taman Melawati. Since the first day I moved there back in 2013, I sent a complaint to maxis customer service, and they told me "they are aware of the issue and are working very hard to resolve it". Every year I make it a point to submit a complaint on the same issue, and every time I get the same response. Today I made the same complaint, and again the same response is given.

My question to Maxis is:

1. Why is it that it has been 4 years since I first complaint, and no improvement has been made? I believe I am not the first one to complain about the issue and many people have lived in that apartment way before I moved in. Why no improvement? Is it because it is such a small housing area that it is insignificant?

2. Even if the issue is a tough one to resolve, why is it that there is no update of progress given on the matter? Since you are "working VERY hard" to resolve this issue, there should be at least some updates right? Unless the sentence "working VERY hard" is something generic you all say to appease the customers at the moment of complaint?

3. Even if there is no update on the progress, why didn`t the technical team explain on the issue as to why is it that that particular are has very bad network coverage? WHY? Is it because again the housing are is very small and insignificant that we can be "forgotten" after appeasing us with your standard textbook reply of "We are working VERY hard to resolve the issue"?

Dear Maxis, if you are as you claim "Malaysia`s best telco service", I do hope you address this issue. It SICKENS me to have paid so much for your telco services and not see any improvements when I make a complaint as a customer.

no coverage yet you still use it until now for 4 years... what a hard core super royal customer

if happen to me i awal awal port out edi

This post has been edited by CyrusWong: Oct 27 2017, 04:15 PM

Lulz wait for 4 Years..

If me, already moved on another telco.. I'm paying.. Customers have choice... No forced..

Respect

Those area hard to cover due to high ground elevation. I bet other operators also having same problems.

Hi mattkhoo87,

We are sorry to hear about this. Kindly PM us your account details as per below in order for us to look into your matter.

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